3 ms·

could you point to that literature?

• marcosdumay 5y ago
  The goto place is the Nielsen Norman Group¹. You can get any of their books, it will describe how to do tests. It's basically catch up to 5 users from your target audience, ask them to do the tasks you want, observe without saying a word, and don't ever come out with any variation of "users are stupid" explanation because even if they are, they are the ones you are creating the software for; fix your software, and repeat. But if you want details about why those large "record the user" sessions aren't worth it, you'll have to dig into their papers. 1 - https://www.nngroup.com/ https://www.nngroup.com/