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They just hadn't figured out that one can get results of the same quality from a usability testing room without one-way mirror. I don't blame them, the standard
by bmn__ 5y ago
They just hadn't figured out that one can get results of the same quality from a usability testing room without one-way mirror. I don't blame them, the standard literature on how to run tests on the cheap appeared one decade later.
- andi999 5y agocould you point to that literature?
- marcosdumay 5y agoThe goto place is the Nielsen Norman Group¹. You can get any of their books, it will describe how to do tests. It's basically catch up to 5 users from your target audience, ask them to do the tasks you want, observe without saying a word, and don't ever come out with any variation of "users are stupid" explanation because even if they are, they are the ones you are creating the software for; fix your software, and repeat. But if you want details about why those large "record the user" sessions aren't worth it, you'll have to dig into their papers. 1 - https://www.nngroup.com/ https://www.nngroup.com/