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Luckily, common air carriers do not run on anarchy and made-up rules. United, like every airline, has a Contract of Carriage, which clearly requires being at th

Luckily, common air carriers do not run on anarchy and made-up rules. United, like every airline, has a Contract of Carriage, which clearly requires being at the gate only 15 minutes before a scheduled domestic flight: > All Passengers must be present at the loading gate for boarding at least 15 minutes prior to scheduled departure. The OP was clearly involuntarily denied boarding even if it was an international flight, and is eligible for that compensation. https://www.united.com/en/us/fly/contract-of-carriage.html#rule-5 https://www.united.com/en/us/fly/contract-of-carriage.html#r...

deleted 5y ago
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tedunangst 5y ago
OP showed up five minutes late, not fifteen minutes early.
- nopzor 5y ago
  op was more than fifteen minutes early to the departure time. boarding time is irrelevant to the clause in the coc.
  - tedunangst 5y ago
    Oh! I should read more carefully.
ricardobeat 5y ago
There is a boarding time on every ticket. Anyone who has flown more than once knows this is not optional - closing the gate and departing early is at the airline’s discretion. Once they started boarding and the queue is empty, they will continue with the procedures for the flight, they have an incentive to keep their on-time stats. It’s not like a train where you can simply step in a minute before it leaves.
- dlubarov 5y ago
  According to what? To me "boarding time" doesn't mean anything other than the time they plan to begin boarding. Is there actually a policy that passengers must be present by that time? What the parent quoted seems to be United's actual policy, i.e. that they'll accept any (domestic) passengers who arrive 15+ minutes before departure.
- wrggwwr 5y ago
  There is not a boarding time on any airline ticket; you can book a flight for yourself and look at the issued eTicket. Your ticket will only have a departure (and perhaps arrival) time. Some airlines print a boarding time for their flights onto their boarding passes, or show it in their app. This is often a fake number simply computed by deducting 30 or 40 minutes from your flight's departure time; it's certainly not adhered to very closely or involved in most contract of carriages. One reason for this is that an airline is usually not involved in issuing all of its boarding passes, and so many boarding passes simply do not have a "boarding time" on them. Air India is perfectly capable of issuing boarding passes for United, but are unlikely to have easy access a "boarding time" from United (since it's not very important). United makes passenger obligations clear -- arrive 15/30 minutes before a domestic/international departure. Otherwise, it's an IDB.
  - ricardobeat 5y ago
    Right, I meant boarding passes. Since as you said, (estimated) boarding time is usually set to 30-40 minutes before departure, and gates usually close 20m-15m before departure, arriving 15m after the announced "boarding time" is obviously risky. Not sure what's up for debate here.
pdx_flyer 5y ago
Exactly. Contact United and if they push back, contact the DOT. There's a process for how this kind of stuff gets handled. UA's team has access to exactly when the door closed and if it was greater than 15 minutes before the scheduled departure time, they owe the OP.

deleted 5y ago

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tedunangst 5y ago

OP showed up five minutes late, not fifteen minutes early.

nopzor 5y ago
op was more than fifteen minutes early to the departure time. boarding time is irrelevant to the clause in the coc.
- tedunangst 5y ago
  Oh! I should read more carefully.

ricardobeat 5y ago

There is a boarding time on every ticket. Anyone who has flown more than once knows this is not optional - closing the gate and departing early is at the airline’s discretion. Once they started boarding and the queue is empty, they will continue with the procedures for the flight, they have an incentive to keep their on-time stats. It’s not like a train where you can simply step in a minute before it leaves.

dlubarov 5y ago
According to what? To me "boarding time" doesn't mean anything other than the time they plan to begin boarding. Is there actually a policy that passengers must be present by that time? What the parent quoted seems to be United's actual policy, i.e. that they'll accept any (domestic) passengers who arrive 15+ minutes before departure.
wrggwwr 5y ago
There is not a boarding time on any airline ticket; you can book a flight for yourself and look at the issued eTicket. Your ticket will only have a departure (and perhaps arrival) time. Some airlines print a boarding time for their flights onto their boarding passes, or show it in their app. This is often a fake number simply computed by deducting 30 or 40 minutes from your flight's departure time; it's certainly not adhered to very closely or involved in most contract of carriages. One reason for this is that an airline is usually not involved in issuing all of its boarding passes, and so many boarding passes simply do not have a "boarding time" on them. Air India is perfectly capable of issuing boarding passes for United, but are unlikely to have easy access a "boarding time" from United (since it's not very important). United makes passenger obligations clear -- arrive 15/30 minutes before a domestic/international departure. Otherwise, it's an IDB.
- ricardobeat 5y ago
  Right, I meant boarding passes. Since as you said, (estimated) boarding time is usually set to 30-40 minutes before departure, and gates usually close 20m-15m before departure, arriving 15m after the announced "boarding time" is obviously risky. Not sure what's up for debate here.

pdx_flyer 5y ago

Exactly. Contact United and if they push back, contact the DOT. There's a process for how this kind of stuff gets handled. UA's team has access to exactly when the door closed and if it was greater than 15 minutes before the scheduled departure time, they owe the OP.