5 ms·

13 months on a $300-$1300 device is defective, lol, what world is this?

klodolph 5y ago
I think it should be longer, too. But you are given the option to purchase a 3 year warranty instead of a 1 year. There's also plenty of ways to damage a device. You could plug it into a damaged, cheap USB charger.
- aaaaaaaaata 5y ago
  I just don't buy overpriced, overpowered brand new shit. Can't be an alpha or beta tester for a multibillion dollar corp if you're the second owner, and already have heard any and all gripes about a model.
  - klodolph 5y ago
    Buying an iPad hardly makes you a beta tester for brand new shit. They've been around for a while.
    - aaaaaaaaata 5y ago
      Not when you buy the latest model without doing comparisons of complaints with the last three models. Funny how nobody has time for that, but plenty of time to 1) be without a device 2) complain etc
  - danuker 5y ago
    Agree. Plus you don't sponsor the throwaway culture.
- silisili 5y ago
  I don't understand why you'd charge extra money for a 1k device to last 3 years. That should be table stakes! Also, a bad USB charger should not kill a device.
  - dotancohen 5y ago
    > Also, a bad USB charger should not kill a device. Then you've not seen bad USB chargers. Of course a device that by design is pumping voltage could ruin whatever it is connected to - especially if the connected device is sensitive equipment. I've seen a USB charger pumping -1 to 11 volts AC out the USB connector - it was fluctuating 6 volts in either direction. Of course, you need an oscolliscope to detect that as it's at 50 hertz (C plug) - on a regular voltmeter it looked like 5 v steady.
  - f6v 5y ago
    > I don't understand why you'd charge extra money for a 1k device to last 3 years A question to the lawmakers.
- jamiepenney 5y ago
  In New Zealand, you could claim that since the manufacturer will sell a 3 year warranty that the item should last for at least that long. The Consumer Guarantees Act overrules whatever the manufacturer says and states that a device should last for a reasonable amount of time. If it is more expensive, then it should last longer. If they won't repair or replace it, you can take them to the Disputes Tribunal where they aren't allowed to send a lawyer. It generally works quite well.
mfkp 5y ago
My $1500 Vizio TV just died 13 months into a 12 month warranty. They don't sell parts for TVs anymore, Vizio support just told me to trash it and buy a new one. Never again Vizio.
- klodolph 5y ago
  Interested to hear what brand you're switching to, and why you expect the situation to be different once you switch.
  - mfkp 5y ago
    Switched to an LG OLED TV. My brother has had the same one for 3+ years so hopefully it'll last me a while. I've honestly never had a TV just randomly die on me before, which is why I never buy the extended warranties. But Vizio not selling parts for expensive TVs just doesn't sit well with me, hence the "never again".
    - silisili 5y ago
      If it's any consolation, I highly recommend LG due to my experience. Bought a 65 inch unit 3 years ago, threw away the box, and have since moved long distance 3 times without it. 3 times on a semi wrapped in a blanket, and the thing still works like day 1. I'm a fan. I still remember when I bought it, I was choosing between it and a TCL. When I asked what the difference was, the guy banged on the back really hard of each. The TCL showed big white splotches when hit, the LG had no effect. He called it 'shielding', but I'm not versed enough to know if that's a thing.
- Scoundreller 5y ago
  Assuming it's dead dead, it's probably a power supply or fuse issue. Pop it open and get the P/N on the P/S board and it should be findable. They're often conserved between models and across model years (and sometimes manufacturers). Maybe not available through "Them", but "their" prices are usually atrocious.
  - 5y ago
BozeWolf 5y ago
In the eu it is 24 months. What kind of world do _you_ live in ;-)
- danuker 5y ago
  Indeed it is. I once bought a Sony phone for which Sony only offered 1 year warranty, but the store had to offer two (as per EU regulation). The touchscreen started losing sensitivity on the edges (curved glass) after 13 months. The store made a bad decision carrying that phone model. They fixed/replaced it.
- dfawcus 5y ago
  As a minimum, some states have longer. The UK has 6 (or 5 depending on part) years statutory consumer protection, and so didn't have to change anything when the EU brought in the 2 year period. I believe Ireland was in a similar position at the time. We did end up changing stuff for the initial 6 month 'reversed burden of proof' protection

I think it should be longer, too. But you are given the option to purchase a 3 year warranty instead of a 1 year. There's also plenty of ways to damage a device. You could plug it into a damaged, cheap USB charger.

aaaaaaaaata 5y ago
I just don't buy overpriced, overpowered brand new shit. Can't be an alpha or beta tester for a multibillion dollar corp if you're the second owner, and already have heard any and all gripes about a model.
- klodolph 5y ago
  Buying an iPad hardly makes you a beta tester for brand new shit. They've been around for a while.
  - aaaaaaaaata 5y ago
    Not when you buy the latest model without doing comparisons of complaints with the last three models. Funny how nobody has time for that, but plenty of time to 1) be without a device 2) complain etc
- danuker 5y ago
  Agree. Plus you don't sponsor the throwaway culture.
silisili 5y ago
I don't understand why you'd charge extra money for a 1k device to last 3 years. That should be table stakes! Also, a bad USB charger should not kill a device.
- dotancohen 5y ago
  > Also, a bad USB charger should not kill a device. Then you've not seen bad USB chargers. Of course a device that by design is pumping voltage could ruin whatever it is connected to - especially if the connected device is sensitive equipment. I've seen a USB charger pumping -1 to 11 volts AC out the USB connector - it was fluctuating 6 volts in either direction. Of course, you need an oscolliscope to detect that as it's at 50 hertz (C plug) - on a regular voltmeter it looked like 5 v steady.
- f6v 5y ago
  > I don't understand why you'd charge extra money for a 1k device to last 3 years A question to the lawmakers.
jamiepenney 5y ago
In New Zealand, you could claim that since the manufacturer will sell a 3 year warranty that the item should last for at least that long. The Consumer Guarantees Act overrules whatever the manufacturer says and states that a device should last for a reasonable amount of time. If it is more expensive, then it should last longer. If they won't repair or replace it, you can take them to the Disputes Tribunal where they aren't allowed to send a lawyer. It generally works quite well.

mfkp 5y ago

My $1500 Vizio TV just died 13 months into a 12 month warranty. They don't sell parts for TVs anymore, Vizio support just told me to trash it and buy a new one. Never again Vizio.

klodolph 5y ago
Interested to hear what brand you're switching to, and why you expect the situation to be different once you switch.
- mfkp 5y ago
  Switched to an LG OLED TV. My brother has had the same one for 3+ years so hopefully it'll last me a while. I've honestly never had a TV just randomly die on me before, which is why I never buy the extended warranties. But Vizio not selling parts for expensive TVs just doesn't sit well with me, hence the "never again".
  - silisili 5y ago
    If it's any consolation, I highly recommend LG due to my experience. Bought a 65 inch unit 3 years ago, threw away the box, and have since moved long distance 3 times without it. 3 times on a semi wrapped in a blanket, and the thing still works like day 1. I'm a fan. I still remember when I bought it, I was choosing between it and a TCL. When I asked what the difference was, the guy banged on the back really hard of each. The TCL showed big white splotches when hit, the LG had no effect. He called it 'shielding', but I'm not versed enough to know if that's a thing.
Scoundreller 5y ago
Assuming it's dead dead, it's probably a power supply or fuse issue. Pop it open and get the P/N on the P/S board and it should be findable. They're often conserved between models and across model years (and sometimes manufacturers). Maybe not available through "Them", but "their" prices are usually atrocious.
- 5y ago

BozeWolf 5y ago

In the eu it is 24 months. What kind of world do _you_ live in ;-)

danuker 5y ago
Indeed it is. I once bought a Sony phone for which Sony only offered 1 year warranty, but the store had to offer two (as per EU regulation). The touchscreen started losing sensitivity on the edges (curved glass) after 13 months. The store made a bad decision carrying that phone model. They fixed/replaced it.
dfawcus 5y ago
As a minimum, some states have longer. The UK has 6 (or 5 depending on part) years statutory consumer protection, and so didn't have to change anything when the EU brought in the 2 year period. I believe Ireland was in a similar position at the time. We did end up changing stuff for the initial 6 month 'reversed burden of proof' protection