I have extensive experience in the outsourcing and contracting business for large institutions, and none of what you're saying is a refutation. Of course lawsu

I have extensive experience in the outsourcing and contracting business for large institutions, and none of what you're saying is a refutation. Of course lawsuits against suppliers are rare, because conflicts between suppliers and clients are resolved through contract law. When I was managing customers' servers we had specific SLAs and service metrics that if not attended to resulted in the supplier reimbursing the customer by a _nice_ amount. A Sev1 incident on mainframes that was attended to later than expected could cost tens of thousands to the supplier. You point to government agencies, but you forget that the consumers of these services are also large Fortune500 companies with very explicit profit motives, cost-saving policies, and relatively effective IT departments. Large companies are as leery as governments of small suppliers for the same reasons. Is the argument valid considering that there are very competent organizations that hold the same reservations?