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Did you buy an open box combo?... Newegg had an incredibly generous RMA program for a while. They even took back a water damaged laptop from me back in the day

Did you buy an open box combo?... Newegg had an incredibly generous RMA program for a while. They even took back a water damaged laptop from me back in the day after a manufacturer refused to repair it. They got hammered by people trying to force returns on parts of their GPU combos, but they still do pretty well even if they're a bit slow. - What happened here is tangential to what 99% of people are talking about, an open box product really was damaged... It just wasn't damaged by GN. So Newegg clearly didn't inspect it well enough (probably not unrelated to the spike in RMAs they're likely dealing with) Now Newegg is saying all open box products can be returned no questions asked, so even that's not an issue. Also not sure about how I feel about GN's theatrics here. They could have used their without games like "we're flying across the country to knock on your doorstep whether you like it or not!!!". Feels like a content-first, results-second approach.

ben-schaaf 5y ago
> It just wasn't damaged by GN. So Newegg clearly didn't inspect it well enough (probably not unrelated to the spike in RMAs they're likely dealing with) Newegg did inspect it when it was returned initially. They then sent it off to Gigabyte for RMA. Gigabyte quoted a repair fee which newegg declined, instead deciding to sell the product again to GN. The giant gigabyte RMA sticker could not have been missed when inspecting it again for GN's RMA.
- BoorishBears 5y ago
  So you're saying Newegg didn't inspect it well enough... but with more words. "Giant gigabyte RMA sticker" wouldn't mean anything off to the someone reviewing an open-box RMA without a deeper inspection... in fact it likely gave them the false impression it had been repaired (which again explains why there was so much push back) - Everyone's using this as a springboard to harp on Newegg RMAs in general, but this is an issue with their open box program, not their RMA department. RMA department could have dug deeper, but clearly they didn't expect a manufacturer RMA sticker to mean it was not already fixed... But alas, apparently precious few people read the article all the way so now "Newegg RMAs are fraudulent" will be the new tune. I guess it doesn't really matter at the end of the day, but you'd expect better from this crowd.
  - IntelMiner 5y ago
    Devils advocate If the RMA department opens the box, sees a giant honking sticker that says "REPAIRED: YES [ ] NO [X]" Your argument is that they'd simply see the sticker and assume it was repaired, without reading the contents of it?
    - BoorishBears 5y ago
      My argument is no matter what they're going to assume they didn't send out a pre-physically damaged product... So if they even pay attention to the sticker at all... they're going to assume you tried to get it repaired before they're going to assume they intentionally sent it out with a "this isn't fixed" sticker. No one here is sitting in their RMA department which is why it's better to just say "they didn't inspect it well enough" than to start conjuring up specifics of their process... which is why I didn't bring up the sticker in the first place.
  - Hamuko 5y ago
    Newegg RMA'd the board to Gigabyte, didn't pay the repair fee, got the broken board back and then put it back to sale. That's either a big fuck up, or fraud. Gamers Nexus sent the board back without even opening it, Newegg didn't inspect the return to see that there was a giant RMA sticker between Newegg and Gigabyte where they clearly marked the board as broken, complete with inspection date. Again, that's a really big fuck up on Newegg's part, or just outright fraud. Newegg also sent Gamers Nexus an email detailing how the board had "thermal pate" on it, "meaning that it was installed". And when Gamers Nexus got the board back, no thermal paste was found on the item, which was sold as an open box anyways. That sounds like outright fraud to me if they make false claims about the board's condition.
    - BoorishBears 5y ago
      Your comment is just getting into plain dishonesty. Like 5 seconds into looking they found the speck of thermal paste Newegg is talking about... It's not much at all, but Newegg was (wrongly) under the impression someone was pulling a fast one on them, so it makes sense even that speck of thermal paste is a smoking gun that "no, you did use this thing"
dang 5y ago
No, it was a bunch of parts a la carte. It just seemed like an odd coincidence. Maybe just proximity bias or whatever that's called.

ben-schaaf 5y ago

> It just wasn't damaged by GN. So Newegg clearly didn't inspect it well enough (probably not unrelated to the spike in RMAs they're likely dealing with) Newegg did inspect it when it was returned initially. They then sent it off to Gigabyte for RMA. Gigabyte quoted a repair fee which newegg declined, instead deciding to sell the product again to GN. The giant gigabyte RMA sticker could not have been missed when inspecting it again for GN's RMA.

BoorishBears 5y ago
So you're saying Newegg didn't inspect it well enough... but with more words. "Giant gigabyte RMA sticker" wouldn't mean anything off to the someone reviewing an open-box RMA without a deeper inspection... in fact it likely gave them the false impression it had been repaired (which again explains why there was so much push back) - Everyone's using this as a springboard to harp on Newegg RMAs in general, but this is an issue with their open box program, not their RMA department. RMA department could have dug deeper, but clearly they didn't expect a manufacturer RMA sticker to mean it was not already fixed... But alas, apparently precious few people read the article all the way so now "Newegg RMAs are fraudulent" will be the new tune. I guess it doesn't really matter at the end of the day, but you'd expect better from this crowd.
- IntelMiner 5y ago
  Devils advocate If the RMA department opens the box, sees a giant honking sticker that says "REPAIRED: YES [ ] NO [X]" Your argument is that they'd simply see the sticker and assume it was repaired, without reading the contents of it?
  - BoorishBears 5y ago
    My argument is no matter what they're going to assume they didn't send out a pre-physically damaged product... So if they even pay attention to the sticker at all... they're going to assume you tried to get it repaired before they're going to assume they intentionally sent it out with a "this isn't fixed" sticker. No one here is sitting in their RMA department which is why it's better to just say "they didn't inspect it well enough" than to start conjuring up specifics of their process... which is why I didn't bring up the sticker in the first place.
- Hamuko 5y ago
  Newegg RMA'd the board to Gigabyte, didn't pay the repair fee, got the broken board back and then put it back to sale. That's either a big fuck up, or fraud. Gamers Nexus sent the board back without even opening it, Newegg didn't inspect the return to see that there was a giant RMA sticker between Newegg and Gigabyte where they clearly marked the board as broken, complete with inspection date. Again, that's a really big fuck up on Newegg's part, or just outright fraud. Newegg also sent Gamers Nexus an email detailing how the board had "thermal pate" on it, "meaning that it was installed". And when Gamers Nexus got the board back, no thermal paste was found on the item, which was sold as an open box anyways. That sounds like outright fraud to me if they make false claims about the board's condition.
  - BoorishBears 5y ago
    Your comment is just getting into plain dishonesty. Like 5 seconds into looking they found the speck of thermal paste Newegg is talking about... It's not much at all, but Newegg was (wrongly) under the impression someone was pulling a fast one on them, so it makes sense even that speck of thermal paste is a smoking gun that "no, you did use this thing"

dang 5y ago

No, it was a bunch of parts a la carte. It just seemed like an odd coincidence. Maybe just proximity bias or whatever that's called.