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yes - we addressed this on the twitter thread and also posted the new design that addresses the concerns. originally, the “buy annual, billed monthly” was a res
by scottbelsky 5y ago
yes - we addressed this on the twitter thread and also posted the new design that addresses the concerns. originally, the “buy annual, billed monthly” was a response to customers who use CC for years and wanted a 30%+ discount, but didn’t want to pay all up front. But UX needed to be improved and team had responded.
- systemvoltage 5y agoI think the issue isn't about fixing it, which is nice but how did this happen in the first place and what kind of marketing culture is being cultavated inside of Adobe. It didn't happen by chance. It was a deliberate dark pattern to screw the gullible customer.
- achow 5y agoYes, particularly when considering how much of text is all over that page [0]. An extra sentence saying something to the effect of '50% of any remaining annual plan will be charged on early termination, [see more details link]' could have been easily incorporated without disturbing the Zen of the page. [0] https://pbs.twimg.com/media/FK0pes-WQAM8bkK?format=jpg&name=large https://pbs.twimg.com/media/FK0pes-WQAM8bkK?format=jpg&name=...