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Hi Scott, you might want to see a recent HN thread about Adobe's billing practices here: https://news.ycombinator.com/item?id=30222165 https://news.ycombinator.
by no-privacy 5y ago
Hi Scott, you might want to see a recent HN thread about Adobe's billing practices here: https://news.ycombinator.com/item?id=30222165 https://news.ycombinator.com/item?id=30222165
It is a manipulative trick to offer users a 7 day free trial, and then lock them onto an annual plan, with penalty for early termination.
- scottbelsky 5y agoyes - we addressed this on the twitter thread and also posted the new design that addresses the concerns. originally, the “buy annual, billed monthly” was a response to customers who use CC for years and wanted a 30%+ discount, but didn’t want to pay all up front. But UX needed to be improved and team had responded.
- systemvoltage 5y agoI think the issue isn't about fixing it, which is nice but how did this happen in the first place and what kind of marketing culture is being cultavated inside of Adobe. It didn't happen by chance. It was a deliberate dark pattern to screw the gullible customer.
- achow 5y agoYes, particularly when considering how much of text is all over that page [0]. An extra sentence saying something to the effect of '50% of any remaining annual plan will be charged on early termination, [see more details link]' could have been easily incorporated without disturbing the Zen of the page. [0] https://pbs.twimg.com/media/FK0pes-WQAM8bkK?format=jpg&name=large https://pbs.twimg.com/media/FK0pes-WQAM8bkK?format=jpg&name=...