This kind of thing is exactly what an ombudsman would be good for. Screwing a million people for a little bit of money each. They should have the power to fine

This kind of thing is exactly what an ombudsman would be good for. Screwing a million people for a little bit of money each. They should have the power to fine a firm that's found to not actually be checking whether other people are online, whether a hotel is actually empty, etc.