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This looks really sharp! Love the opinionated approach to how to handle incidents with assigned roles!
by jtlisi 5y ago
This looks really sharp! Love the opinionated approach to how to handle incidents with assigned roles!
- amelius 5y agoIt seems like this is a special case of project management software. If the existing products can't handle incidents then that software should be improved, not new software written. It's the best way to ensure that everybody on the team knows how to use the software when it's most urgently needed. E.g. would you change your favorite editor to a different one, in case of an incident? Probably not. So why change project management systems?
- hughrr 5y agoZero here!
- matryer 5y agoYou must have solid tech. :)
- deleted 5y ago[deleted]
- JshWright 5y agoWhile you certainly could cobble together incident response workflows in something like Jira, I think it makes more sense to extend the monitoring and paging tooling (in large part due to the reason you mention— familiarity with the tools that you're using as part of that response).
- jrowley 5y agoJira now has OpsGenie so you don’t have to cobble anything together, in theory.
- bastardoperator 5y agoDid we watch a different presentation? ChatOps isn't new. What you're describing is what I would consider an antiquated practice. Nobody wants to go sniffing around a PM tool at 3AM in the morning.
- tpmx 5y agoAstroturfing? https://news.ycombinator.com/item?id=21345659 https://news.ycombinator.com/item?id=21345659
- Dave3of5 5y agoHa ha you found it lol
- jimn 5y agoJacob doesn't work here at Grafana Labs anymore unfortunately, but it's nice to know he's still keeping tabs on us and likes what we're up to :)
- tpmx 5y agoYou should probably ask him to remove the Grafana employment reference/email from his Github profile then.