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Sold by Amazon and Fulfilled by Amazon seem to come out of the same box at the warehouse. Unfortunately if you really need genuine products you simply cannot b
by pstrateman 5y ago
Sold by Amazon and Fulfilled by Amazon seem to come out of the same box at the warehouse.
Unfortunately if you really need genuine products you simply cannot buy things off Amazon anymore.
- dannyw 5y agoTo be specific, Amazon co-mingles inventory between Amazon, Sold by Amazon, and its third party sellers that are Fulfilled by Amazon. It doesn't matter who you buy from. The picker at the warehouse picks from the same box, the actual product could come from any seller, even if it's "Sold by Amazon". Who you purchase from is purely an accounting thing, unless they manage their own stock and is not part of Prime. If you would like assurance that the goods you purchased actually us genuine, you have to shop from other retailers.
- addaon 5y agoThey don't co-mingle inventory on everything, it varies from product to product (although the majority are indeed co-mingled). While there's no visible way to tell if a product is co-mingled, Amazon support is able to look it up. Whenever I'm buying an item that I would be unhappy with a counterfeit (so anything expensive, electronic, or that goes in my mouth or body) I contact Amazon support by live chat and ask them about that particular item. It generally takes about one minute of my time, spread over half an hour as they chase things down and escalate -- probably ends up costing them a heck of a lot more in support costs than they make on the item, but perhaps if it costs them enough they'll just expose the info?
- altcognito 5y agoI bet they just don’t allow you to investigate this via customer service anymore. This would be a great area for regulation as well. If Amazon did it, someone else is bound to do it in the future as well.
- errcorrectcode 5y ago"Investigate" what? Amazon would never disclose or discuss proprietary bizops.
- Melatonic 5y agoIve also heard that they no longer comingle products multiple times so I am not sure what to believe anymore. Lots of people have told me that this is old data (in regards to Ships and Sold by Amazon). I have noticed less counterfeits these days
- snowwrestler 5y agoWhy not just buy from somewhere else? I don’t understand why you would put this level of effort into shopping at a place you don’t trust.
- addaon 5y agoIt takes a minute, they often have the best price, and vetting a new vendor -- with their own unknown challenges -- is non-trivial.
- colanderman 5y agoB&H and Adorama are increasingly my go-tos for anything with microchips. They've both branched out from photography to A/V gear to tech goods generally.
- deleted 5y ago[deleted]
- Kye 5y agoB&H might be closed half the year for holidays, but I never worry they'll send a fake.
- katbyte 5y agoPersonally I have a list I go down the more critical a component is. Amazon if it doesn’t really matter. Then newegg/Best Buy. Then b+h.
- bluGill 5y agoI run my list in the opposite order. Prices are generally just as good and I prefer to support those I trust first. Actually before I get to amazon I will search for small specialized vendors that might be more expensive but the staff actually knows something about their product, and so the web recommendations are good (they will of course recommend what they sell over an equally good brand they don't, but they are selling the good brands)
- jtbayly 5y agoSo you keep buying from them? Seems a bit crazy to me. I’d rather find a reputable seller for things where it matters.
- coryrc 5y agoI'm not GP, but I just ordered from a reputable seller online. They're closed for several weeks because the warehouse staff is out due to COVID. Who knows when I'll get the several hundred dollars of stuff I ordered. I'd already have it if I had ordered from Amazon.
- nickcox 5y ago> I'd already have it if I had ordered from Amazon. Because Amazon force their staff to keep working?
- judge2020 5y agoMy understanding is that the support is exactly why you'd buy Sold By Amazon - for others, the 3p seller might be the one to negotiate returns, while SBA is returnable no-questions-asked within the due date they list.
- Closi 5y ago“Co-mingling” doesn’t somehow make counterfeiting easier - Amazon uses chaotic storage such that more than one sku-receipt will never go into the same pickface (co-mingling isn’t talking about mixing the same SKUs together, it’s mixing all SKUs together but tracking them by location). Amazon can still locate all products of a particular SKU received from vendor X on a particular date, or know what receipt your sale was from.
- jsmith45 5y agoAmazon may be able to determine the source of stickerless comingled inventory like this, but stickerless comingled inventory is treated as interchangeable on the fulfillment side. So if I order an item "Sold by ACME, Fufilled by Amazon" I may receive a copy that was shipped in by "Cyberdyne". Amazon's tracking will internally tell them I got an item that was sent in by Cyberdyne, but they don't tell me about that. This as a customer means I can order an item from ACME, that I know is extremely careful about not selling counterfeits, but end up getting a counterfeit, because Cyberdyne is super sloppy, and the one I got actually came from Cyberdyne. Even though amazon can track this internally, as a customer I have no idea the one I got came from Cyberdyne instead of ACME. For some products the counterfeits may look the same, and even function the same, but cut a lot of safety corners etc to be cheaper to make, and I might only know that I got a counterfeit after it catches on fire, and burns my house down, possibly losing family in the process. At this point if I complain Amazon can look it up, and point the finger at Cyberdyne, but it is a bit too late by then. If ACME instead went with the stickered non-comingled option, I will get one of the items that ACME actually sent in, even though they might need to send it from a further away warehouse, if the closer ones only have the comingled stuff.
- Closi 5y agoAbsolutely true - but it's the sales strategy that is 'co-mingled'. I was just responding to OP's point that implied that this is a side-effect of how the inventory is physically stored, rather than a decision on sales strategy by Amazon.
- AnssiH 5y ago> The picker at the warehouse picks from the same box That's not true. Commingled inventory is stored in separate bins so that the original source of the unit can always be determined. This is explicitly said on the Amazon seller help pages for commingling ( https://sellercentral.amazon.com/help/hub/reference/200141480 https://sellercentral.amazon.com/help/hub/reference/20014148... , https://sellercentral-europe.amazon.com/help/hub/reference/GEFKUGES6NSE7CBP https://sellercentral-europe.amazon.com/help/hub/reference/G... ) There is also this Financial Times article from 2019: https://archive.md/kfABj https://archive.md/kfABj - quote from Amazon spokesman: > The system is purposefully designed so that similar products are not placed next to or near each other, and Amazon can also track the original seller of each unit. I guess the confusion came from the name "commingled inventory" - Amazon seems to have recognized this recently and is now referencing this feature as "virtual tracking" instead (quote from the above help pages): > Commingling is a term that was sometimes used to refer to virtual tracking. However, virtual tracking is a more accurate term, because we trace the source of eligible products throughout the fulfillment process. Identical items from different suppliers are not stored together.
- AlanYx 5y agoI may be misunderstanding the links you're providing, but to me they only appear to say that Amazon is aware of the original source of each unit sold. They don't appear to say that a consumer has any control over which bin a product is pulled from. i.e., A consumer may choose to buy a product "sold and shipped by Amazon" and it may get fulfilled from a bin supplied by a third-party. The Financial Times article you linked to seems to confirm this.
- AnssiH 5y agoYour understanding is correct. My point was only that the claim "picker picks from the same box" is incorrect.
- deleted 5y ago[deleted]
- encryptluks2 5y ago> Unfortunately if you really need genuine products you simply cannot buy things off Amazon anymore. That is a very generalized statement. I have bought hundreds products shipped and sold by Amazon and never had an issue with authenticity. I'm sure it happens, but I'm willing to guess it is pretty rare and Amazon has always been quick to refund products that are shipped and sold by Amazon.
- tkojames 5y agoAnd I used to buy SD cards and Mac adapters from Amazon for work and it was about half of them products were fake until I finally stopped and got them from cdw. They would fight me every time I brought it up. It is well know issue glad you never dealt with it.
- quintushoratius 5y agoMy own experience of counterfeits includes, of all things, water filters. The packaging was perfect, but the filters literally wouldn't fit without modification. I gave up after the third time and went back to buying from brick-and-mortar, and haven't had a problem since. Between my experience and reports from others, I'd say that you've been extraordinarily lucky.
- Spooky23 5y agoHow do you know? Some of the fake stuff is pretty good. Would you notice if your energizer batteries were random Chinese fakes? The first fake I discovered on amazon was a mouse trap of all things.
- errcorrectcode 5y ago> Unfortunately if you really need genuine products you simply cannot buy things off Amazon anymore. Untrue. Stick to SBA, and it's like any other retail store with customary supply chain integrity. FBA can be anything because Amazon didn't purchase the goods, they're only warehousing and delivering them. SBA and each FBA are separate bins by design. The commingling of different SBA/FBA sources at the same ASIN (item on the website the customer buys from) would be a different issue.
- shadowgovt 5y agoBold of you to assume genuine products are coming in through any supply chain that isn't "walk up to the factory and buy wholesale."
- eru 5y agoIt's all a matter of probabilities.
- shadowgovt 5y agoTrue, but the large volume of reporting on Amazon's issue doesn't imply their probability is higher; they're a larger target for investigation. https://bestlifeonline.com/walmart-amazon-counterfeit-news/ https://bestlifeonline.com/walmart-amazon-counterfeit-news/ The issue is that there's huge incentives for vendors to counterfeit and few incentives for stores to deeply spot-check their middle-layer resellers or the stories they're told from wholesale sources, many of whom are in another country (with all the associated barriers of communication, documentation, and even good ol' fashioned "playing the foreign sucker for their money"). When nobody is actually getting hurt, the incentives to make sure everyone is playing by the rules are very low (and the benefits for cheating, i.e. making win-win deals that bring costs down while bringing revenue up for the merchant and some counterfeit outfit at the cost of lost potential sales to the brand owner, are high). My recommendation would be to treat all stores with a long supply chain as sus until proven otherwise.
- jb1991 5y agoI’ve been bitten by so much garbage bought on Amazon, including clear counterfeits that I had to charge back on the credit card, that we have a rule in our house to never ever buy anything in that site even if it’s the only site offering it.
- bmitc 5y ago> Unfortunately if you really need genuine products you simply cannot buy things off Amazon anymore. For whatever reason, I have noticed this getting dramatically worse over the past couple of years. Almost all "5-star" reviewed products are filled with top reviews of 1-star reporting fake products. And because of Amazon's overly generous return policy, there's a lot of used products sold as well. Buying off of Amazon feels like there's a high probability you'll get a used or counterfeit/fake product or both. I have been reducing what I buy on Amazon because I just don't trust it.
- arlcode 5y agoMaybe Amazon Germany is different or I've been extremely lucky so far because I've never received a fake (as far as I can tell). I wonder whether fakes are more prevalent in some product categories than in others.
- sgerenser 5y agoFakes are definitely more prevalent in certain categories, for sure. Batteries, power adapters, flash drives and SD cards are probably the biggest off the top of my head. Probably because they’re relatively simple devices that are easy to manufacture to a lower quality standard than the genuine item and will usually at least superficially appear to work when received by the average buyer.
- throwawaylinux 5y agoI've used Amazon all of once so I don't know anything. What do you mean really need genuine? Let's say you wanted to buy an iPhone or a Canon SLR camera or a Lenovo laptop. You can't buy these from Amazon? What happens if you try? Will they ship you a block of wood in a box, or a myPhone? And won't refund it?
- deleted 5y ago[deleted]
- vineyardmike 5y agoConsumable goods, eg. Toothpaste are things that you may want to be genuine. Sure it may say "Crest", but did it come from the Crest factory, or did a no-name company drop ship fake crest toothpaste to an amazon warehouse, and now their product is co-mingled with genuine crest? (this is an example, you can google for real stories) To add, there are stores of extreme coupons who will products (again, lets use toothpaste) from brick and mortar stores on discount, then sell them on amazon. Or buying returns/expired food products from brick and mortar stores, then selling into amazon. Again, the issue in all this is co-mingling because any genuine sourced products compete with these less reputable ones.
- jonp888 5y agoWe are not talking here about laptops or cameras. The usual targets for counterfeiting are things like USB cables or headphones. They might come without packaging, but then so do the geniune ones sometimes. They look normal to non-expert eye, but then when you use them they either break quickly, or whilst functiontal are not as effective as a genuine item(worse sound quality, slower charging, slower transfer speed etc.).
- throwawaylinux 5y agoOkay I didn't realize that was implied with the context. So you can't use Amazon for buying genuine USB cables, headphones, or toothpaste. But laptops, cameras and phones are okay.