Hardware is generally great but their software and UI are often crap. I think the problem for this is they have separate divisions often developing the bits an

Hardware is generally great but their software and UI are often crap. I think the problem for this is they have separate divisions often developing the bits and bolts behind their consumer/business hardware who are doing very high quality and innovative engineering and then the separate company developing the actual devices that use that hardware is more of an afterthought. They just want to sell the bits and bolts to everyone else as well.