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> I've had 3 of 3 packages go missing in the last two months Did the packages get replaced?

• cjbgkagh 5y ago
  Refunds / replacements are in progress. I think customer service is a bit stretched at the moment. I'm not sure about the law but I think you have to receive the item to be considered to have taken delivery.
  • bhelkey 5y ago
    I see, I guess I figured that the merchant would detect that the package was never delivered and just ship another product on their end. Maybe I was a bit optimistic.
    • cjbgkagh 5y ago
      They are smaller boutique vendors and USPS and FedEx still have the packages as 'in transit'. Only the first package is considered lost by USPS and that was after 6 weeks of no updates and two escalations. At that time I had no idea train thefts were going on. The goods are expensive and low margin. I imagine it's not typically worth insuring though as it would normally be worth playing the odds. I would imagine having so much systemic theft at the same time would be crushing such vendors.
      • seanmcdirmid 5y ago
        If they are stealing USPS packages, won’t the feds or federal postal cops get involved?
        • cjbgkagh 5y ago
          I would imagine they’re overwhelmed atm. I think being a serious crime has kept the theft down for some time. Before this I’ve only had one package go missing in 10 years and I think that’s because the package was super tiny and got lost.