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Without being glib, differing services from the same company may have differing AUP's. Transit and Access are very different businesses with different customer

by Aloha 5y ago

Without being glib, differing services from the same company may have differing AUP's. Transit and Access are very different businesses with different customer expectations.

InvaderFizz 5y ago
In this case it is not at all glib. The author does not seem to have considered that his residential class service could have a differing AUP from any other class of service. He mentions large providers being customers of Lumen and just lets the assumption that they fall under the same AUP be present. I would expect differing AUP for Residential and Business connections. Both of which would be standardized. Once you step up into the territory where you are more than a SOHO business customer, you get things like a meaningful SLA, guaranteed throughput, and other terms that can be negotiated. His residential AUP literally does not apply once you start talking tens of thousands of dollars per month, and scaling way up from there.
onphonenow 5y ago
The guy compares his class of service with Amazon. Is this a joke? "Amazon, Microsoft, hosting companies like OVH and Digital Ocean, and universities like MIT" The combined spend of that group is multiples of what he is spending on his residential service.
- kadoban 5y ago
  Which rules only apply to the little guy?
  - wmf 5y ago
    The consumer AUP.
  - PeterisP 5y ago
    It's perfectly legitimate for a company to apply more lenient conditions - or simply not enforce certain requirements - for some customers, especially bigger and more profitable ones. There is no duty to treat your customers equally (with specific narrow exceptions for discrimination of explicitly named protected groups for some types of contracts), you are free to enforce an AUP only for "the little guy" if you feel that's more profitable for you. You are also free to simply deny service to someone just because; and as a more lenient way, you are free to warn someone that you will deny service if they will continue a certain activity, no matter if it was specified in some rules before or not. You likely would have to refund any prepayments and connection fees, however, there is no duty for you to continue dealing with an unwanted customer just because they are keeping within the letter of the rules you posted - doing business with someone or refusing to do so is a free choice. You could make a good argument that ISPs should be treated like regulated utilities who would have to service everyone, and service everyone equally, because of the importance of internet access in modern society - however, this is not the situation right now in USA.
    - kadoban 5y ago
      > You could make a good argument that ISPs should be treated like regulated utilities who would have to service everyone, and service everyone equally, because of the importance of internet access in modern society - however, this is not the situation right now in USA. Yeah, it absolutely should be.

by Aloha 5y ago

Without being glib, differing services from the same company may have differing AUP's. Transit and Access are very different businesses with different customer expectations.

InvaderFizz 5y ago

In this case it is not at all glib. The author does not seem to have considered that his residential class service could have a differing AUP from any other class of service. He mentions large providers being customers of Lumen and just lets the assumption that they fall under the same AUP be present. I would expect differing AUP for Residential and Business connections. Both of which would be standardized. Once you step up into the territory where you are more than a SOHO business customer, you get things like a meaningful SLA, guaranteed throughput, and other terms that can be negotiated. His residential AUP literally does not apply once you start talking tens of thousands of dollars per month, and scaling way up from there.

onphonenow 5y ago

The guy compares his class of service with Amazon. Is this a joke? "Amazon, Microsoft, hosting companies like OVH and Digital Ocean, and universities like MIT" The combined spend of that group is multiples of what he is spending on his residential service.

kadoban 5y ago
Which rules only apply to the little guy?
- wmf 5y ago
  The consumer AUP.
- PeterisP 5y ago
  It's perfectly legitimate for a company to apply more lenient conditions - or simply not enforce certain requirements - for some customers, especially bigger and more profitable ones. There is no duty to treat your customers equally (with specific narrow exceptions for discrimination of explicitly named protected groups for some types of contracts), you are free to enforce an AUP only for "the little guy" if you feel that's more profitable for you. You are also free to simply deny service to someone just because; and as a more lenient way, you are free to warn someone that you will deny service if they will continue a certain activity, no matter if it was specified in some rules before or not. You likely would have to refund any prepayments and connection fees, however, there is no duty for you to continue dealing with an unwanted customer just because they are keeping within the letter of the rules you posted - doing business with someone or refusing to do so is a free choice. You could make a good argument that ISPs should be treated like regulated utilities who would have to service everyone, and service everyone equally, because of the importance of internet access in modern society - however, this is not the situation right now in USA.
  - kadoban 5y ago
    > You could make a good argument that ISPs should be treated like regulated utilities who would have to service everyone, and service everyone equally, because of the importance of internet access in modern society - however, this is not the situation right now in USA. Yeah, it absolutely should be.