Why would they? The average consumer doesn’t even know what they are and assumes if they have a bad experience with a highly rated product it’s a one-off. I’v

Why would they? The average consumer doesn’t even know what they are and assumes if they have a bad experience with a highly rated product it’s a one-off. I’ve told several friends and family I’ll only use Amazon as a last resort at this point. When they ask why and I explain the bait and switch thing (among many other questionable business practices) they are always shocked to hear that’s a thing.