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Can you acknowledge you've been hit by a rare bug? The service isn't awful. My own experience with Backblaze personal backup was negative because I had so many

Can you acknowledge you've been hit by a rare bug? The service isn't awful. My own experience with Backblaze personal backup was negative because I had so many directories and files that it took them longer than they anticipated to prepare a recovery drive, but I know that I don't have a typical use case and I recommend it without reservation to people who want that kind of whole computer backup.

JadeNB 5y ago
> Can you acknowledge you've been hit by a rare bug? The service isn't awful. It seems to me that service that can't deal with the bug I'm actually having is awful, whether that bug is rare or common. As an individual user, I care about my experience, not the statistical aggregate of user experiences. (Generalised 'I' here—this is not my bug.)
- 1123581321 5y ago
  Well, sure, but in the context of a discussion forum it's less helpful, and usually the goal of writing it publicly is to deter potential happy users. We see this often in software support forums where someone has a rare bug and is offended that others won't stop their usage because of it.
cloogshicer 5y ago
This doesn't seem to be a rare bug, but intended behavior as hardware components fail: https://www.backblaze.com/safety_frozen.html https://www.backblaze.com/safety_frozen.html Also, the official solution (checking all backed up files manually) is genuinely awful, even if this were actually a rare bug.
- 1123581321 5y ago
  I agree about that line in the documentation being too simple (though it shouldn't deter the technical users here.) They should advise to order a backup drive and compare all the files, or provide CLI instructions to check the safety log file against the one-liner. They seem to provide much better, candid support for hardware issues/safety freezes on reddit, based on what others have posted here, which is cool of them. Contacting support should yield similarly complete answers.
  - cloogshicer 5y ago
    I already contacted support and this is the only thing I got so far. They literally told me to manually match all those files. Ordering a drive from them is very expensive if you're not in the US like me.
    - 1123581321 5y ago
      Too bad. Yes, the location does make it rough. There are some funny stories about Backblaze personally delivering an emergency drive to someone in a remote part of the world, but they don't help the median user.
jfrunyon 5y ago
Can you acknowledge that critical bugs aren't rare as the comments here should show?
- 1123581321 5y ago
  After re-reviewing the thread, some of the reddit threads and another support forum, it doesn’t seem appropriate to do that. Interested in prevalence data to the contrary, of course.
  - jfrunyon 5y ago
    Then you clearly weren't reading.

JadeNB 5y ago

> Can you acknowledge you've been hit by a rare bug? The service isn't awful. It seems to me that service that can't deal with the bug I'm actually having is awful, whether that bug is rare or common. As an individual user, I care about my experience, not the statistical aggregate of user experiences. (Generalised 'I' here—this is not my bug.)

1123581321 5y ago
Well, sure, but in the context of a discussion forum it's less helpful, and usually the goal of writing it publicly is to deter potential happy users. We see this often in software support forums where someone has a rare bug and is offended that others won't stop their usage because of it.

cloogshicer 5y ago

This doesn't seem to be a rare bug, but intended behavior as hardware components fail: https://www.backblaze.com/safety_frozen.html https://www.backblaze.com/safety_frozen.html Also, the official solution (checking all backed up files manually) is genuinely awful, even if this were actually a rare bug.

1123581321 5y ago
I agree about that line in the documentation being too simple (though it shouldn't deter the technical users here.) They should advise to order a backup drive and compare all the files, or provide CLI instructions to check the safety log file against the one-liner. They seem to provide much better, candid support for hardware issues/safety freezes on reddit, based on what others have posted here, which is cool of them. Contacting support should yield similarly complete answers.
- cloogshicer 5y ago
  I already contacted support and this is the only thing I got so far. They literally told me to manually match all those files. Ordering a drive from them is very expensive if you're not in the US like me.
  - 1123581321 5y ago
    Too bad. Yes, the location does make it rough. There are some funny stories about Backblaze personally delivering an emergency drive to someone in a remote part of the world, but they don't help the median user.

jfrunyon 5y ago

Can you acknowledge that critical bugs aren't rare as the comments here should show?

1123581321 5y ago
After re-reviewing the thread, some of the reddit threads and another support forum, it doesn’t seem appropriate to do that. Interested in prevalence data to the contrary, of course.
- jfrunyon 5y ago
  Then you clearly weren't reading.