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Email jeff@amazon.com. It'll hit the exec support team (even though he's no longer CEO.) It's aggressively monitored. Jeff himself used to forward prickly ones

Email jeff@amazon.com. It'll hit the exec support team (even though he's no longer CEO.) It's aggressively monitored. Jeff himself used to forward prickly ones with a ? to relevant parties, but at the very least, better than front-line support.

chii 5y ago
as soon as this becomes common parlance, there'd be too high a volume and become yet another noisy channel.
- LeoPanthera 5y ago
  This has already happened with "Steve's" email address at Apple, which used to be monitored but is now mostly ignored, I suspect because of the sheer volume of traffic.
  - gcheong 5y ago
    Probably because people email Tim now.
    - somedangedname 5y ago
      Sure, you'll get a response after emailing tcook@apple.com. But there's no guarantee that the customer service peep assigned to you will do anything to help. I tried this approach when a client was having issues enrolling in Apple Enterprise to distribute an app in-house. Didn't work, took four months until we could release our app. Completely killed any esteem I had for Apple.
      - ricardobayes 5y ago
        I secretly hope everyday that a competitor comes along who can produce hardware with a matching level of beauty. Not sure why any existing hardware maker can't do it. Everyone else is producing plastic boxes of crap. That said I'll never have a mac, that whole mindset is so foreign to me.
- rtpg 5y ago
  I feel like this is extremely well known, at least 8 years ago I whined about the kindle case being shit (causing my screen to crack) and they reached out and got me a replacement
- hef19898 5y ago
  jeff@amazon.com was common knowledge almost a decade ago already.
forgingahead 5y ago
How does that work with the emails he actually needs to receive from his own internal staff though? Having a separate email that he actually uses for daily work ("notjeff@amazon.com")? I can't imagine having my customers and my colleagues bombard me at one email account and effectively staying on top of everything.
- cryptofistMonk 5y ago
  Seems like a very simple email filter would do the job, for internal emails at least
- nefitty 5y ago
  I would filter emails by domain before they hit the exec's inbox.
- WoahNoun 5y ago
  When he was actively CEO, he had an entire team devoted to sorting through those emails. They would filter the obvious spam and send the genuine customer complaints directly to him. Which usually led to the infamous question mark emails and a lot of people scrambling to resolve the issue and ensure it remained resolved. (The only time I've seen a question mark email have more than just question mark was when Jeff noticed this was a repeat problem from a previous question mark email.)
- swiftcoder 5y ago
  I think you'll find that quite a few senior execs don't actually handle their own email inbox. Just as they have an executive assistant to jealously guard their calendar and book all their meetings, someone is actively fielding their emails, dealing with the trivialities and junk, and only escalating the important stuf to the exec's attention.
  - ricardobayes 5y ago
    Adrian Newey (cto of Red Bull Racing F1 team) famously has his emails printed off and then he replies in writing. His assistant types it out the following morning.
onion2k 5y ago
I hate it when companies use an "open secret" for important things like support. They're telling customers "Screw you if you're not part of the secret club!". That behavior is fine when you're a child, but for a trillion dollar company to do it just sucks. Knowing that email address exists makes me less likely to shop with Amazon, and any startup that considers copying it should think very seriously about whether they actually care about their customers. No one should have to email the CEO to fix a basic problem.
- kbenson 5y ago
  > any startup that considers copying it should think very seriously about whether they actually care about their customers. Presumably if a startup is copying Amazon it's because of their track record of making money, not their track record of showing they love customers, for the same reason companies aren't copying Google to achieve a bespoke customized nature of services and how they feel tailored to the individual.
  - onion2k 5y ago
    That's exactly the point I'm making. Copying Amazon because they make a lot of money, without actually being Amazon and offering the price, range, and radical convenience of Amazon's service, is how a startup fails. Copying any aspect of a much larger company without properly considering the impact of it on your customers when you're running a very different company is usually a terrible idea, but doing that for support and customer success is extra-terrible.
    - kbenson 5y ago
      I would go as far as saying that customer service is not core to Amazon, it's purely a means to an end in some of their businesses. To my knowledge AWS isn't known for their amazing support, but it's entirely possible I'm just ignorant of it.
  - throwwaayaway 5y ago
    [flagged]
heavyset_go 5y ago
> Email jeff@amazon.com. It'll hit the exec support team (even though he's no longer CEO.) I've emailed this address with problems about scammers and counterfeits on Amazon and never received replies.
- moffkalast 5y ago
  That's not exactly support though is it, it's just that you don't like their business model. Counterfeits are like half of what they sell these days. Hell that's what amazon basics is.
  - blacksmith_tb 5y ago
    Basics may be AMZN ripping off successful sellers, but it's clearly not counterfeit, it doesn't pretend to be something else?
    - heavyset_go 5y ago
      Amazon gets a cut of every sale even if a 3rd party sells counterfeits. Removing 3rd party sellers and their counterfeits means less revenue in the short term.
  - heavyset_go 5y ago
    I've unfortunately come to the same conclusion. They also can't be held accountable by courts or regulators if they don't document the problem.
zerr 5y ago
What would be the same but for Paypal?
kingcharles 5y ago
Anyone have one of these for FedEx? I found about 100+ @fedex.com email addresses for people at FedEx by scouring the web but not one of them worked. Just trying to get my package... (p.s. tried all the regular support channels)

chii 5y ago

as soon as this becomes common parlance, there'd be too high a volume and become yet another noisy channel.

LeoPanthera 5y ago
This has already happened with "Steve's" email address at Apple, which used to be monitored but is now mostly ignored, I suspect because of the sheer volume of traffic.
- gcheong 5y ago
  Probably because people email Tim now.
  - somedangedname 5y ago
    Sure, you'll get a response after emailing tcook@apple.com. But there's no guarantee that the customer service peep assigned to you will do anything to help. I tried this approach when a client was having issues enrolling in Apple Enterprise to distribute an app in-house. Didn't work, took four months until we could release our app. Completely killed any esteem I had for Apple.
    - ricardobayes 5y ago
      I secretly hope everyday that a competitor comes along who can produce hardware with a matching level of beauty. Not sure why any existing hardware maker can't do it. Everyone else is producing plastic boxes of crap. That said I'll never have a mac, that whole mindset is so foreign to me.
rtpg 5y ago
I feel like this is extremely well known, at least 8 years ago I whined about the kindle case being shit (causing my screen to crack) and they reached out and got me a replacement
hef19898 5y ago
jeff@amazon.com was common knowledge almost a decade ago already.

forgingahead 5y ago

How does that work with the emails he actually needs to receive from his own internal staff though? Having a separate email that he actually uses for daily work ("notjeff@amazon.com")? I can't imagine having my customers and my colleagues bombard me at one email account and effectively staying on top of everything.

cryptofistMonk 5y ago
Seems like a very simple email filter would do the job, for internal emails at least
nefitty 5y ago
I would filter emails by domain before they hit the exec's inbox.
WoahNoun 5y ago
When he was actively CEO, he had an entire team devoted to sorting through those emails. They would filter the obvious spam and send the genuine customer complaints directly to him. Which usually led to the infamous question mark emails and a lot of people scrambling to resolve the issue and ensure it remained resolved. (The only time I've seen a question mark email have more than just question mark was when Jeff noticed this was a repeat problem from a previous question mark email.)
swiftcoder 5y ago
I think you'll find that quite a few senior execs don't actually handle their own email inbox. Just as they have an executive assistant to jealously guard their calendar and book all their meetings, someone is actively fielding their emails, dealing with the trivialities and junk, and only escalating the important stuf to the exec's attention.
- ricardobayes 5y ago
  Adrian Newey (cto of Red Bull Racing F1 team) famously has his emails printed off and then he replies in writing. His assistant types it out the following morning.

onion2k 5y ago

I hate it when companies use an "open secret" for important things like support. They're telling customers "Screw you if you're not part of the secret club!". That behavior is fine when you're a child, but for a trillion dollar company to do it just sucks. Knowing that email address exists makes me less likely to shop with Amazon, and any startup that considers copying it should think very seriously about whether they actually care about their customers. No one should have to email the CEO to fix a basic problem.

kbenson 5y ago
> any startup that considers copying it should think very seriously about whether they actually care about their customers. Presumably if a startup is copying Amazon it's because of their track record of making money, not their track record of showing they love customers, for the same reason companies aren't copying Google to achieve a bespoke customized nature of services and how they feel tailored to the individual.
- onion2k 5y ago
  That's exactly the point I'm making. Copying Amazon because they make a lot of money, without actually being Amazon and offering the price, range, and radical convenience of Amazon's service, is how a startup fails. Copying any aspect of a much larger company without properly considering the impact of it on your customers when you're running a very different company is usually a terrible idea, but doing that for support and customer success is extra-terrible.
  - kbenson 5y ago
    I would go as far as saying that customer service is not core to Amazon, it's purely a means to an end in some of their businesses. To my knowledge AWS isn't known for their amazing support, but it's entirely possible I'm just ignorant of it.
- throwwaayaway 5y ago
  [flagged]

heavyset_go 5y ago

> Email jeff@amazon.com. It'll hit the exec support team (even though he's no longer CEO.) I've emailed this address with problems about scammers and counterfeits on Amazon and never received replies.

moffkalast 5y ago
That's not exactly support though is it, it's just that you don't like their business model. Counterfeits are like half of what they sell these days. Hell that's what amazon basics is.
- blacksmith_tb 5y ago
  Basics may be AMZN ripping off successful sellers, but it's clearly not counterfeit, it doesn't pretend to be something else?
  - heavyset_go 5y ago
    Amazon gets a cut of every sale even if a 3rd party sells counterfeits. Removing 3rd party sellers and their counterfeits means less revenue in the short term.
- heavyset_go 5y ago
  I've unfortunately come to the same conclusion. They also can't be held accountable by courts or regulators if they don't document the problem.

zerr 5y ago

What would be the same but for Paypal?

kingcharles 5y ago

Anyone have one of these for FedEx? I found about 100+ @fedex.com email addresses for people at FedEx by scouring the web but not one of them worked. Just trying to get my package... (p.s. tried all the regular support channels)