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It’s not his only option; email tim@apple.com the Executive Relations team fixes things like this. They even fixed something as pedestrian as the I bought a ref
by CodeWriter23 5y ago
It’s not his only option; email tim@apple.com the Executive Relations team fixes things like this. They even fixed something as pedestrian as the I bought a refurb Mac Mini online, found it had a broken DIMM slot and I took it to my local Apple Store and the manager refused to help me. They emailed me within hours and told me to please try again. I went back the following day, the store manager was visibly irked but did the swap.
I told him before I left the store he was leaving me no other option but to email Executive Relations. He kinda chuckled at that.
- spaetzleesser 5y agoI have had decent success sending letters to the CEO of companies and CC'ing the FTC and Better Business Bureau.
- Flankk 5y agoTim Apple is good about stuff like this. He helped me desolder the broken wristband on my iWatch.
- randallsquared 5y agoWasn't that the exact option that worked for him?
- vl 5y agoIf only people actually read the articles.
- CodeWriter23 5y agoPerhaps. I typically stop reading these kinds of articles when the individual concedes defeat, which is what I did in this case.
- 1123581321 5y agoPlease don’t comment then. You could have at least searched the page for “Tim”.
- fortran77 5y agoThat's fine, but why comment on them?
- deleted 5y ago[deleted]
- dymk 5y agoI know that you've already been corrected for not reading the article, but I'm going to leave this here, from the article, for comedic effect: > So what to do? I emailed the one person I knew who worked at Apple, and I had his email address...Mr Tim Cook.