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As a Pixel user who has sent their device in for repair, how does the repair tech get past the device authentication and into the device? (I'm assuming the user
by emuneee 5y ago
As a Pixel user who has sent their device in for repair, how does the repair tech get past the device authentication and into the device? (I'm assuming the user had a device password/passcode set). If possible, this seems like a glaring security issue for Pixel users.
- trevyn 5y agoHas Google at any time ever asked a user for their password to do a repair? I remember a physical Apple Store (real, Apple Inc., in California) asking me for my password for a laptop hardware repair. They were OK with my declining to do so.
- pstrateman 5y agoThey don't have a password.
- drozycki 5y agoHer phone was protected with a passcode. Please do not spread misinformation https://twitter.com/avantgame/status/1467222753799393281 https://twitter.com/avantgame/status/1467222753799393281
- deleted 5y ago[deleted]
- bagacrap 5y ago"somehow" they turned off the lock screen requirement. I'm thinking they guessed the lockscreen gesture, perhaps it was weak or there were finger marks on the screen.
- disgruntledphd2 5y agoWhen I sent my pixel in for repair, I was required to remove my PIN.