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Can't we make illegal to not be able to contact human support? It would put a hard cap on growth as well, not sure if this is horrible. maybe instead of having

Can't we make illegal to not be able to contact human support? It would put a hard cap on growth as well, not sure if this is horrible. maybe instead of having one giant youtube or facebook we will have thousands, maybe millions, of small ones. Or is this just the luddite in me talking?

amelius 5y ago
How would you ever discover content worth watching?
- fer 5y ago
  Introducing: Hypertext Joking aside, it's not like automatic content suggestions are perfect, they tend to lock you into whatever you consumed lately, ultimately causing things like Elsagate[0] For music or films I rarely use recommendations any more and go back to the old school thing of reading reviews from people who know the material and can compare and draw non obvious parallels with other artists and works. [0]https://en.wikipedia.org/wiki/Elsagate https://en.wikipedia.org/wiki/Elsagate
- moron4hire 5y ago
  How did we ever discover content worth watching?
degenerate 5y ago
I got my eBay account "permanently suspended" the other day. I was traveling for Thanksgiving and they had a $10 off $10 promo if you login to the app for the first time. I used the app from the Airport wifi to purchase two books for my friend I was visiting. Upon landing, I had received an email about my "permanent suspension" and if I had any questions, to contact eBay support. I thought, OK, I tripped up their IP security rules. I'll just call them and get it sorted out. Except... you can't call eBay anymore. Their phone lines are a recording that tell you to login first. When I login, all the support options for my now suspended account are missing. There's no messaging, phone, text, chat, or email options provided to me. Only an endless loop of support articles. Cross-checking this against my friend's account, he has all the options available and I do not. So in essence, they've shut me out from all communication and I can't ever get this account recovered. Many big companies moved to this communication model during covid, and it's extremely disheartening when something goes very wrong like this. If this is the new normal, we need to make it illegal.
- jrowley 5y ago
  Have you considered sending them a pig fetus? Maybe they would respond? For those who don’t get the joke: https://www.cnbc.com/2020/06/15/ex-ebay-employees-sent-bloody-pig-mask-to-intimidate-critics-feds-say.html https://www.cnbc.com/2020/06/15/ex-ebay-employees-sent-blood...
- sidewndr46 5y ago
  I got my EA account permanently suspended. Not just permanently suspended, but 3 times in the same day. Without even having EA's launcher installed. Or having my computer turned on.
  - degenerate 5y ago
    Likely someone stole the account, then tried purchasing multiple games with stolen CCs. At least EA support can be contacted without logging in! You may have the ability to get this reversed.
    - sidewndr46 5y ago
      That's an idea but I couldn't find any indication that anyone else logged into it at all. Also it specifically said I banned for playing Apex Legends, which is a free game. I'm just really impressed they banned the same account 3 times in a day. That implies that I somehow circumvented the ban twice, without even knowing about the first two times.
- kingcharles 5y ago
  As a 25 year eBay user it's sad to see how shitty it has become.
me_me_me 5y ago
Welcome to YT human support, you are #1865272937 in the queue. Please be patient.
- gambiting 5y ago
  Tbf YT has human customer support, and it's very easy and quick to reach them. I've had to do it several times due to issues with my payment for YT Premium, and the experience was pretty good every time. But yeah, I'm also sure they won't help you with anything other than payment problems.
toolz 5y ago
I would suggest unenforceable laws are not only ineffective but have a net negative consequence on society. Maybe this is enforceable, but I'm certainly nowhere near clever enough to imagine how it could be enforced and given the state of things like drug and human trafficking I'm not convinced a politician will be clever enough either.
- Nextgrid 5y ago
  It's simple if you actually want to do it in good faith and not try to find every possible excuse not to do it: any citizen encountering issue and being unable to reach human support can make a complaint to a government agency who will attempt to reach human support using reasonable means that the citizen would've done (and documenting the process as evidence). If they can't get through it the company is sued for a certain amount of money proportional to its revenue as a deterrent.
ok_dad 5y ago
In California, if a landlord improperly withholds someone's deposit after moving out, they can be sued for 3x the original amount. Perhaps there should be a time frame that is applied to fixing issues for improperly attributed claims like these in the article and require the company to pay back 3x what was lost due to the improper claim. For example, say you put up an original work, or one you have the rights to, and YouTube takes it down due to a faulty or fraudulent content ID, then they or the claimant (who will be one of the 3rd party entities that attest to having ownership or license to the work) will have to pay that user 3x the revenue lost from the instant the blocking was placed.

amelius 5y ago

How would you ever discover content worth watching?

fer 5y ago
Introducing: Hypertext Joking aside, it's not like automatic content suggestions are perfect, they tend to lock you into whatever you consumed lately, ultimately causing things like Elsagate[0] For music or films I rarely use recommendations any more and go back to the old school thing of reading reviews from people who know the material and can compare and draw non obvious parallels with other artists and works. [0]https://en.wikipedia.org/wiki/Elsagate https://en.wikipedia.org/wiki/Elsagate
moron4hire 5y ago
How did we ever discover content worth watching?

degenerate 5y ago

I got my eBay account "permanently suspended" the other day. I was traveling for Thanksgiving and they had a $10 off $10 promo if you login to the app for the first time. I used the app from the Airport wifi to purchase two books for my friend I was visiting. Upon landing, I had received an email about my "permanent suspension" and if I had any questions, to contact eBay support. I thought, OK, I tripped up their IP security rules. I'll just call them and get it sorted out. Except... you can't call eBay anymore. Their phone lines are a recording that tell you to login first. When I login, all the support options for my now suspended account are missing. There's no messaging, phone, text, chat, or email options provided to me. Only an endless loop of support articles. Cross-checking this against my friend's account, he has all the options available and I do not. So in essence, they've shut me out from all communication and I can't ever get this account recovered. Many big companies moved to this communication model during covid, and it's extremely disheartening when something goes very wrong like this. If this is the new normal, we need to make it illegal.

jrowley 5y ago
Have you considered sending them a pig fetus? Maybe they would respond? For those who don’t get the joke: https://www.cnbc.com/2020/06/15/ex-ebay-employees-sent-bloody-pig-mask-to-intimidate-critics-feds-say.html https://www.cnbc.com/2020/06/15/ex-ebay-employees-sent-blood...
sidewndr46 5y ago
I got my EA account permanently suspended. Not just permanently suspended, but 3 times in the same day. Without even having EA's launcher installed. Or having my computer turned on.
- degenerate 5y ago
  Likely someone stole the account, then tried purchasing multiple games with stolen CCs. At least EA support can be contacted without logging in! You may have the ability to get this reversed.
  - sidewndr46 5y ago
    That's an idea but I couldn't find any indication that anyone else logged into it at all. Also it specifically said I banned for playing Apex Legends, which is a free game. I'm just really impressed they banned the same account 3 times in a day. That implies that I somehow circumvented the ban twice, without even knowing about the first two times.
kingcharles 5y ago
As a 25 year eBay user it's sad to see how shitty it has become.

me_me_me 5y ago

Welcome to YT human support, you are #1865272937 in the queue. Please be patient.

gambiting 5y ago
Tbf YT has human customer support, and it's very easy and quick to reach them. I've had to do it several times due to issues with my payment for YT Premium, and the experience was pretty good every time. But yeah, I'm also sure they won't help you with anything other than payment problems.

toolz 5y ago

I would suggest unenforceable laws are not only ineffective but have a net negative consequence on society. Maybe this is enforceable, but I'm certainly nowhere near clever enough to imagine how it could be enforced and given the state of things like drug and human trafficking I'm not convinced a politician will be clever enough either.

Nextgrid 5y ago
It's simple if you actually want to do it in good faith and not try to find every possible excuse not to do it: any citizen encountering issue and being unable to reach human support can make a complaint to a government agency who will attempt to reach human support using reasonable means that the citizen would've done (and documenting the process as evidence). If they can't get through it the company is sued for a certain amount of money proportional to its revenue as a deterrent.

ok_dad 5y ago

In California, if a landlord improperly withholds someone's deposit after moving out, they can be sued for 3x the original amount. Perhaps there should be a time frame that is applied to fixing issues for improperly attributed claims like these in the article and require the company to pay back 3x what was lost due to the improper claim. For example, say you put up an original work, or one you have the rights to, and YouTube takes it down due to a faulty or fraudulent content ID, then they or the claimant (who will be one of the 3rd party entities that attest to having ownership or license to the work) will have to pay that user 3x the revenue lost from the instant the blocking was placed.