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Took the kids a couple of years ago. It was a hot, crowded and expensive misery. I asked for our money back. I was assertive but not an asshole. Aaaand... They

Took the kids a couple of years ago. It was a hot, crowded and expensive misery. I asked for our money back. I was assertive but not an asshole. Aaaand... They upgraded our bracelets to skip-every-line. Yep, that was pretty good. That evening, while waiting for the Uber Minnie Bus, a couple of senior customer service people asked about our day. I told them straight up, no embellishment. Aaaand... They gave us a skip-every-line upgrade for Epcot the next day. Also pretty good. Needless to say, we are never going back.

spaceflunky 5y ago
So I work for a FAANG company and I worked on a tech partnership with Disney. To Disney's credit, they are INCREDIBLY understanding about the need for all families to have a good day at the park. They spend a lot of money on R&D for finding ways to track how many rides people have been on and what is the appropriate amount of time in between rides, etc etc. One the technologies they were developing was to have a system monitor everyone's experiences and if they found someone who's experience metrics were too low they could send a cast member out to find the family and give them a skip the line pass or meal voucher. They also knew what was the most common hour for kids to have meltdowns and strategically send out juice/snack vendor carts out around that time. This is what just what they shared with us, so god knows what else they know. IIRC they said 6 rides was the ideal number for a family to say they got their money's worth.
seanmcdirmid 5y ago
I refuse to go to Disneyworld during the summer peak or X-mas vacation. But fall and spring days that aren't too crowded are on the table. It does take a lot of research to figure out when to go for the best experience, and things like school schedules for school-aged kids can get in the way of having flexibility to go when not everyone else is going.

spaceflunky 5y ago

So I work for a FAANG company and I worked on a tech partnership with Disney. To Disney's credit, they are INCREDIBLY understanding about the need for all families to have a good day at the park. They spend a lot of money on R&D for finding ways to track how many rides people have been on and what is the appropriate amount of time in between rides, etc etc. One the technologies they were developing was to have a system monitor everyone's experiences and if they found someone who's experience metrics were too low they could send a cast member out to find the family and give them a skip the line pass or meal voucher. They also knew what was the most common hour for kids to have meltdowns and strategically send out juice/snack vendor carts out around that time. This is what just what they shared with us, so god knows what else they know. IIRC they said 6 rides was the ideal number for a family to say they got their money's worth.

seanmcdirmid 5y ago

I refuse to go to Disneyworld during the summer peak or X-mas vacation. But fall and spring days that aren't too crowded are on the table. It does take a lot of research to figure out when to go for the best experience, and things like school schedules for school-aged kids can get in the way of having flexibility to go when not everyone else is going.