5 ms·

A full refund doesn't necessarily make the customer whole. He also lost the prices he locked in at the time of purchase. This can easily be hundreds of dollar

by hakfoo 5y ago

A full refund doesn't necessarily make the customer whole. He also lost the prices he locked in at the time of purchase. This can easily be hundreds of dollars on high ticket items with transient sales. Reasonable options would include reaching out to customers and saying "ETA is in N weeks, do you want to wait, or refund now" or including a raincheck with the refund, so you can reorder once the crisis ends without penalty. I had a similar crisis recently: spent a fortune on a graphics card that was defective out of the box. I was very concerned the vendor would just straight refund it because the same card is $300 more today.

PeterisP 5y ago
In a state of emergency (which British Columbia has announced) generally it's considered that a refund/cancellation is legally sufficient to make the customer whole, and any extra costs e.g. penalties / costs of delays / locking in of prices are just going to be ignored; it's considered acceptable to just break contracts which can't be exactly executed because of a state of emergency. In ordinary circumstances what you say would apply, but an official state of emergency does change things.
- Dylan16807 5y ago
  It's unclear how much the state of emergency affects these items, though. If they have stock in an unaffected warehouse, and OP's location isn't affected, and they are willing to send new orders to OP, then the state of emergency isn't a very good justification for cancelling the old order. Similar if they could just reroute the items.
- sigmaprimus 5y ago
  I sure would like to see this legislation, I suspect You just made this up. I am aware that the declaration of a state of emergency provides special powers and protection for governments when dealing with private entities but it is not a blanket mandate for companies and individuals to break contracts to their benefit. Here is the actual Act incase anyone is interested in some dry reading. https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/00_96111_01 https://www.bclaws.gov.bc.ca/civix/document/id/complete/stat... Anyways the short of the long of it is Amazon made a decision to cancel my purchases, obviously I am not happy with that. Amazon processed the cancelation as a return which is fraudulent and unfair to the sellers. Those items will most likely end up at a liquidation center and create a loss for the seller. Even if You feel I am being unreasonable because of the "State of Emergency", Amazon is still shipping non essential items to customers in the lower mainland and burning up our fuel and resources while the rest of us are suffering fuel rations. Don't be so quick to discount my situation as selfish as one day soon You may very well be the one being dismissed.

by hakfoo 5y ago

PeterisP 5y ago

In a state of emergency (which British Columbia has announced) generally it's considered that a refund/cancellation is legally sufficient to make the customer whole, and any extra costs e.g. penalties / costs of delays / locking in of prices are just going to be ignored; it's considered acceptable to just break contracts which can't be exactly executed because of a state of emergency. In ordinary circumstances what you say would apply, but an official state of emergency does change things.

Dylan16807 5y ago
It's unclear how much the state of emergency affects these items, though. If they have stock in an unaffected warehouse, and OP's location isn't affected, and they are willing to send new orders to OP, then the state of emergency isn't a very good justification for cancelling the old order. Similar if they could just reroute the items.
sigmaprimus 5y ago
I sure would like to see this legislation, I suspect You just made this up. I am aware that the declaration of a state of emergency provides special powers and protection for governments when dealing with private entities but it is not a blanket mandate for companies and individuals to break contracts to their benefit. Here is the actual Act incase anyone is interested in some dry reading. https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/00_96111_01 https://www.bclaws.gov.bc.ca/civix/document/id/complete/stat... Anyways the short of the long of it is Amazon made a decision to cancel my purchases, obviously I am not happy with that. Amazon processed the cancelation as a return which is fraudulent and unfair to the sellers. Those items will most likely end up at a liquidation center and create a loss for the seller. Even if You feel I am being unreasonable because of the "State of Emergency", Amazon is still shipping non essential items to customers in the lower mainland and burning up our fuel and resources while the rest of us are suffering fuel rations. Don't be so quick to discount my situation as selfish as one day soon You may very well be the one being dismissed.