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They did not cancel the order, I ordered the items, they claimed I returned the items which did cancel the order in a round about way. This may make my issue mo

They did not cancel the order, I ordered the items, they claimed I returned the items which did cancel the order in a round about way. This may make my issue more clear. Below is a copy of the email I sent a consumer protection advocate in my area explaining my personal issues with this situation. Beyond all that they are also taking advantage of sellers by processing items that Amazon had canceled as returns which has a punitive effect on sellers. >>>> Hello, I recently made some purchases on Amazon.ca and because of the shipping routes being cut off due to the weather events my shipments are delayed. This is an understandable situation but what Amazon has decided to do is cancel my orders without any option of waiting or offering a rain cheque for the items at a later date. Instead they just send an email saying your money will be refunded in 2 to 4 days(Which 2 to 4 days is also seems unreasonable considering they initiated the cancelation) I understand why they are doing this as their warehouse/shipping center is getting jammed up with items they can not deliver but with the current state of inflation and rising prices, I will be forced to pay more for the items which I already purchased due to their lack of capacity. When I contacted Amazon I was connected with the rudest customer service rep I have ever had and was scolded because "I know full well that there is a state of emergency in BC and that my items were most likely damaged due to the flooding". Which if that was the case I still feel my order should be fulfilled by Amazon at a later date. I am sure I am not the only one going through this in the North and I feel this matter should be investigated for the sake of others. I would expect that somewhere in the Amazon terms and conditions there is something that absolves them from making things right but just because something is legal to do, does not always mean it is fair. Thank You

FDSGSG 5y ago
How exactly does this affect you? As far as I can tell, your complaining seems entirely unreasonable.
- shandman 5y ago
  How much is Amazon paying you? Are you even real?
- JaimeThompson 5y ago
  One can be concerned about things that do not directly affect themselves personally.
  - ryanlol 5y ago
    The OP says he reported it to the consumer protection advocate in his area. Who are the consumers affected by this? The best arguments here have been that maybe this fucks over the sellers (not from the OP, and no evidence to support that). How would that be an issue for the consumer protection advocate? Maybe you should actually try to read OPs comments? They make much less sense if you try to read them instead of just skimming and letting your imagination fill in the blanks.
    - JaimeThompson 5y ago
      Perhaps making assumption like you have isn't conducive to having a discussion? There is little need to assume such a combative tone. This is in reference to the first sentence of the last line.
      - ryanlol 5y ago
        It’s not combative, it’s simply pointless to have a conversation with someone who isn’t actually paying attention. It’s also a perfectly reasonable assumption, as explained by the first two lines of my comment.
        JaimeThompson 5y ago
        Perhaps you should have tried asking if I had read the comment, which I have. I just interpreted it differently than you did. The principle of charity would have most useful if we had applied it to this discussion.
        sigmaprimus 5y ago
        I was affected by the cancelations, the fraud may not have affected me directly but when a company makes a unilateral decision to not fulfill a contracted purchase to enable it to conduct commerce with others it does fall into the purview of a consumer advocate. Anyways, I posted this to inform others of the actions taken by Amazon and how they affected myself and others that are currently cut off from all supplies in the North. I feel like Amazon just wrote us off with no regard to our current situation.
op00to 5y ago
You gotta get over this. Buy what you need somewhere else.
- sigmaprimus 5y ago
  Already did, Your right. Still sucks though!
namdnay 5y ago
So you ordered something, they couldn’t get it to you, they’re going to fully reimburse you within a week, and you’re complaining about poor customer service? If that’s your idea of a big scandal then you’re living an unbelievably privileged life :)
- deleted 5y ago
  [deleted]
- hakfoo 5y ago
  A full refund doesn't necessarily make the customer whole. He also lost the prices he locked in at the time of purchase. This can easily be hundreds of dollars on high ticket items with transient sales. Reasonable options would include reaching out to customers and saying "ETA is in N weeks, do you want to wait, or refund now" or including a raincheck with the refund, so you can reorder once the crisis ends without penalty. I had a similar crisis recently: spent a fortune on a graphics card that was defective out of the box. I was very concerned the vendor would just straight refund it because the same card is $300 more today.
  - PeterisP 5y ago
    In a state of emergency (which British Columbia has announced) generally it's considered that a refund/cancellation is legally sufficient to make the customer whole, and any extra costs e.g. penalties / costs of delays / locking in of prices are just going to be ignored; it's considered acceptable to just break contracts which can't be exactly executed because of a state of emergency. In ordinary circumstances what you say would apply, but an official state of emergency does change things.
    - Dylan16807 5y ago
      It's unclear how much the state of emergency affects these items, though. If they have stock in an unaffected warehouse, and OP's location isn't affected, and they are willing to send new orders to OP, then the state of emergency isn't a very good justification for cancelling the old order. Similar if they could just reroute the items.
YXNjaGVyZWdlbgo 5y ago
You are embezzling them with fraud because the item was shipped and damaged in transit?
- sigmaprimus 5y ago
  Not at all, the fraud occurs when an order regardless of damage or not is processed as a returned item to the detriment of the seller. These items will now be sent to a liquidation outlet and disposed of resulting in a loss to the seller. if that is not fraud what would You call it? I have also viewed the tracking information and these items were not damaged due to any weather event, the items never left the warehouse and there was no flooding within 100KM of it. If an Amazon employee drives a forklift over my package is it acceptable for them to not fulfill the order and claim that I returned it? Maybe so, but in this case I suspect the items are perfectly fine just in the way of other incoming orders. It would kind of be the same as if the Ports just decided to dump all the containers in the way of the incoming ones into the ocean just to clear up congestion. Then tell the customers sorry, here is a refund for your items, please reorder them at higher shipping rates and or prices(including shipping and inflation). Sorry about that..there was a state of emergency declared and we can do whatever we want now. Except in my case there was not even an apology, just a notification of an incoming refund for the items I supposedly returned. Then when I contacted customer service to find out what was going on I was abused by a nasty person telling me that I "know full well what is happening and that my items were damaged". But I guess I'm just a crazy, privileged, selfish person living outside of reality. OK
  - YXNjaGVyZWdlbgo 5y ago
    I don't know if you have experience with package carriers but for us we always get a returned label from dhl/ups/fedex even if the item is returned because of damage during shipping.

FDSGSG 5y ago

How exactly does this affect you? As far as I can tell, your complaining seems entirely unreasonable.

shandman 5y ago
How much is Amazon paying you? Are you even real?
JaimeThompson 5y ago
One can be concerned about things that do not directly affect themselves personally.
- ryanlol 5y ago
  The OP says he reported it to the consumer protection advocate in his area. Who are the consumers affected by this? The best arguments here have been that maybe this fucks over the sellers (not from the OP, and no evidence to support that). How would that be an issue for the consumer protection advocate? Maybe you should actually try to read OPs comments? They make much less sense if you try to read them instead of just skimming and letting your imagination fill in the blanks.
  - JaimeThompson 5y ago
    Perhaps making assumption like you have isn't conducive to having a discussion? There is little need to assume such a combative tone. This is in reference to the first sentence of the last line.
    - ryanlol 5y ago
      It’s not combative, it’s simply pointless to have a conversation with someone who isn’t actually paying attention. It’s also a perfectly reasonable assumption, as explained by the first two lines of my comment.
      - JaimeThompson 5y ago
        Perhaps you should have tried asking if I had read the comment, which I have. I just interpreted it differently than you did. The principle of charity would have most useful if we had applied it to this discussion.
      - sigmaprimus 5y ago
        I was affected by the cancelations, the fraud may not have affected me directly but when a company makes a unilateral decision to not fulfill a contracted purchase to enable it to conduct commerce with others it does fall into the purview of a consumer advocate. Anyways, I posted this to inform others of the actions taken by Amazon and how they affected myself and others that are currently cut off from all supplies in the North. I feel like Amazon just wrote us off with no regard to our current situation.

op00to 5y ago

You gotta get over this. Buy what you need somewhere else.

sigmaprimus 5y ago
Already did, Your right. Still sucks though!

namdnay 5y ago

So you ordered something, they couldn’t get it to you, they’re going to fully reimburse you within a week, and you’re complaining about poor customer service? If that’s your idea of a big scandal then you’re living an unbelievably privileged life :)

deleted 5y ago
[deleted]
hakfoo 5y ago
A full refund doesn't necessarily make the customer whole. He also lost the prices he locked in at the time of purchase. This can easily be hundreds of dollars on high ticket items with transient sales. Reasonable options would include reaching out to customers and saying "ETA is in N weeks, do you want to wait, or refund now" or including a raincheck with the refund, so you can reorder once the crisis ends without penalty. I had a similar crisis recently: spent a fortune on a graphics card that was defective out of the box. I was very concerned the vendor would just straight refund it because the same card is $300 more today.
- PeterisP 5y ago
  In a state of emergency (which British Columbia has announced) generally it's considered that a refund/cancellation is legally sufficient to make the customer whole, and any extra costs e.g. penalties / costs of delays / locking in of prices are just going to be ignored; it's considered acceptable to just break contracts which can't be exactly executed because of a state of emergency. In ordinary circumstances what you say would apply, but an official state of emergency does change things.
  - Dylan16807 5y ago
    It's unclear how much the state of emergency affects these items, though. If they have stock in an unaffected warehouse, and OP's location isn't affected, and they are willing to send new orders to OP, then the state of emergency isn't a very good justification for cancelling the old order. Similar if they could just reroute the items.

YXNjaGVyZWdlbgo 5y ago

You are embezzling them with fraud because the item was shipped and damaged in transit?

sigmaprimus 5y ago
Not at all, the fraud occurs when an order regardless of damage or not is processed as a returned item to the detriment of the seller. These items will now be sent to a liquidation outlet and disposed of resulting in a loss to the seller. if that is not fraud what would You call it? I have also viewed the tracking information and these items were not damaged due to any weather event, the items never left the warehouse and there was no flooding within 100KM of it. If an Amazon employee drives a forklift over my package is it acceptable for them to not fulfill the order and claim that I returned it? Maybe so, but in this case I suspect the items are perfectly fine just in the way of other incoming orders. It would kind of be the same as if the Ports just decided to dump all the containers in the way of the incoming ones into the ocean just to clear up congestion. Then tell the customers sorry, here is a refund for your items, please reorder them at higher shipping rates and or prices(including shipping and inflation). Sorry about that..there was a state of emergency declared and we can do whatever we want now. Except in my case there was not even an apology, just a notification of an incoming refund for the items I supposedly returned. Then when I contacted customer service to find out what was going on I was abused by a nasty person telling me that I "know full well what is happening and that my items were damaged". But I guess I'm just a crazy, privileged, selfish person living outside of reality. OK
- YXNjaGVyZWdlbgo 5y ago
  I don't know if you have experience with package carriers but for us we always get a returned label from dhl/ups/fedex even if the item is returned because of damage during shipping.