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That’s a very fair point. And I don’t like hearing it either from reps or companies that don’t truly value my business or treat me as I’d treat others. On the
by rossrich 5y ago
That’s a very fair point. And I don’t like hearing it either from reps or companies that don’t truly value my business or treat me as I’d treat others.
On the other side, I do believe in a world where you can still charge someone $$ and the relationship is built in a way where 1+1 = > 3.
I’ve personally told potential buyers that we’re not a fit for them even though I know I could close the deal. I’ve had others do the same thing for me and point me to a competitor.
That’s what we mean by partnership vs vendorship. It’s about being a partner regardless of the outcome and focusing on adding value over just closing another deal. I’m not saying this is the world we live in today but one I’m passionate about driving towards.
- notyourday 5y ago> On the other side, I do believe in a world where you can still charge someone $$ and the relationship is built in a way where 1+1 = > 3. I totally agree with this, but none the less this is nor a partnership. I'm not upset that I'm being treated as a customer. I'm upset when I am being told that I'm being treated as a partner, except that you are making out like a bandit on what you are selling me.
- rossrich 5y agoSo it’s more about the framing and language than it is the actual relationship itself? I think my perspective differs slightly in that I don’t see anyone “making out like a bandit” and the exchange is (ideally) mutually beneficial. Another angle is that vendors can be so crucial to your business that it also feels more like a partnership. At least that’s how I felt at Stripe working with customers (who called me/us their partner if we did things right)