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This is the same problem as with an employee promising something they're not supposed to promise.
by Kinrany 5y ago
This is the same problem as with an employee promising something they're not supposed to promise.
- nostrebored 5y agoExcept customer support employees are often well trained on what they can say. Eg in Australia not saying ‘best’ in regards to loan products or giving financial advice. The first problem is easy to solve with generated text. The second is much trickier.
- yellow_lead 5y agoRight, I've always wondered if this is binding or not. I usually record calls, especially these types of calls, for that reason.