3 ms·
That's an absolutely fascinating question. I'm curious about the human equivalent, as well. Say you're talking to a customer service rep for Comcast and they ge
by CobrastanJorji 5y ago
That's an absolutely fascinating question. I'm curious about the human equivalent, as well. Say you're talking to a customer service rep for Comcast and they get confused and offer you $10/month cable for life, or maybe they accidentally tell you that you may keep your rental hardware when canceling. Is Comcast in any way bound by what their representatives tell you?
- Kinrany 5y agoThis is the same problem as with an employee promising something they're not supposed to promise.
- nostrebored 5y agoExcept customer support employees are often well trained on what they can say. Eg in Australia not saying ‘best’ in regards to loan products or giving financial advice. The first problem is easy to solve with generated text. The second is much trickier.
- yellow_lead 5y agoRight, I've always wondered if this is binding or not. I usually record calls, especially these types of calls, for that reason.
- stubish 5y agoThe arm chair lawyer in me says probably, but you will need to sue to enforce the breach of contract, so not really. There have been similar cases with enough money at stake for it to get to court, such as the person demanding the jet fighter they were promised as a prize for buying enough Pepsi.