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We homebrew on-boarding and documentation. The challenges of getting call-center employees up to speed, running the correct playbook and compliant with all of t
by dataminded 5y ago
We homebrew on-boarding and documentation. The challenges of getting call-center employees up to speed, running the correct playbook and compliant with all of the relevant regulatory requirements is important.
- rossrich 5y agoDid you build something on apps like Notion or GDocs for that? That makes a lot of sense especially with the onboarding of new customer-facing roles. We originally thought about solving the higher-touch sales / onboarding but totally makes sense that a similar solution could help solve for the B2B use case.
- dataminded 5y agoYup, we're using documents and lots of training time with trainers.