If it's phone support they might have a call-length metric. Stringing you along, but maybe not too much, might be useful to them!? I hate this too, fwiw. Thou

If it's phone support they might have a call-length metric. Stringing you along, but maybe not too much, might be useful to them!? I hate this too, fwiw. Though one time I was caught out on a forum: I said I'd 'turned it off and on again, lol!1one' and the respondent was like 'no you have to restart'. And that was the day I learnt Windows restart does something different to power-cycling. Issue still outstanding, but I did make the Jackie Chan 'wth' meme face, and whatever SE board voted to close it without a solution for whatever rubbish reason.