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I think it's also important to take into account the knowledge level of the person you're asking the question to. I often find, for example, that by the time I
by tempestn 5y ago
I think it's also important to take into account the knowledge level of the person you're asking the question to. I often find, for example, that by the time I need to contact some sort of support person for an online or business transaction, I've exhausted most things they're generally used to, and tend to have a reasonably complex issue. You would think that "stating your understanding" would work well there, as it would get you past rehashing all the things you've already tried, but I find it usually backfires. More often it just throws the person off and you end up getting confusion and/or guesses presented as fact.
So I guess I would generalize that step, so it's more like, "establish both parties' understanding," which you can do by getting into your own understanding more gradually, and gauging the responses.
- pbhjpbhj 5y agoIf it's phone support they might have a call-length metric. Stringing you along, but maybe not too much, might be useful to them!? I hate this too, fwiw. Though one time I was caught out on a forum: I said I'd 'turned it off and on again, lol!1one' and the respondent was like 'no you have to restart'. And that was the day I learnt Windows restart does something different to power-cycling. Issue still outstanding, but I did make the Jackie Chan 'wth' meme face, and whatever SE board voted to close it without a solution for whatever rubbish reason.
- tempestn 5y agoRestart definitely does something different than a forced power cycle, if that's what you mean, but I believe shutdown and then boot up is nearly equivalent to restart. Are you saying it's not? Do you have more detail on the difference?
- chrisdave 5y agoRestart doesn't give the electrons time to cool.