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I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.

by alex_c 15y ago

pavel_lishin 15y ago
While I agree, the proper response to "fuck you" shouldn't be "lol, all your shit's gone now, sucker!"
- pbhjpbhj 15y ago
  Not even if the question was "kindly pay your hosting bill"? "Fuck you" then sounds like the equivalent of "kindly delete all my data", no?
  - v21 15y ago
    (worth noting that two dudes had their stuff deleted - on paid on time, and the other hand paid for most of his services, but due to a PayPal error was unable to pay for all of them.)
Vivtek 15y ago
Remind me not to depend on you ever in any situation where tempers may rise.
- alex_c 15y ago
  Do you disagree that, generally speaking, it's a bad idea to tell someone to go fuck themselves when you still need something from them? Both sides acted childish, but I can't see why a negative outcome would come as a shock to anyone.
  - Vivtek 15y ago
    Generally speaking, it's a bad idea to harm people to stoke your ego, too. Let's say I flip out in my local bank branch. They're perfectly justified in calling the police, because it is a bad idea to yell at people at the bank - but they would not be justified in closing my account and keeping the money to "teach me a lesson", and that is essentially what happened here. I find it a shocking lapse of professionalism to do anything like this, and I find it incomprehensible that an adult could think it was justified. Seriously. You just don't act like this in the real world and hope to stay in business - sooner or later this attitude will kill you. Customers do flip out and tell you to fuck off, they just do. You either learn to act like an adult about it - maybe step away from Twitter for a while - or you quit, and get a job that doesn't involve interaction with customers. Or co-workers. Or anybody else that might harsh your fragile calm.
    - alex_c 15y ago
      Don't get me wrong, I'm not trying to justify it in any way. Both sides acted completely against their own self-interests. Anyone working in a professional setting needs to grow a thick skin and deal with situations like this much, much better. Out of self-interest. However, if a customer mistakes this for a license for consequence-free abuse, and is then shocked when someone on the other end snaps and does something stupid, I fail to conjure up too much sympathy or moral outrage, for either party.
- graysnorf 15y ago
  Because he gives good advice?
  - Vivtek 15y ago
    I wish you all possible luck in your non-customer-facing career.
lean 15y ago
Also a good lesson to back up your site.
mikeash 15y ago
It is a good lesson in that, but that in no way justifies deleting the backups.
FuzzyDunlop 15y ago
Entity theory dictates a separation of business and owner (or person, to be less specific) so as to protect one entity from the actions of the other. Personally getting pissed off for someone for being a dick? That's fine. Using the business to basically get revenge on them for being a dick? Not fine. You're not there to punish customers for being pissed off. Guys aren't gonna get very far if they have a paddy with every irate customer that comes along. And everyone who's been in a customer-facing job knows they far outnumber the pleasant folk. And you know what? I bet the dispute wouldn't even have occurred if the CS rep just said something like 'sorry, we cannot discuss the details of other clients' accounts'.

I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.

by alex_c 15y ago

I actually think it should be a good lesson not to tell people to go fuck themselves when you still need something from them.

pavel_lishin 15y ago

While I agree, the proper response to "fuck you" shouldn't be "lol, all your shit's gone now, sucker!"

pbhjpbhj 15y ago
Not even if the question was "kindly pay your hosting bill"? "Fuck you" then sounds like the equivalent of "kindly delete all my data", no?
- v21 15y ago
  (worth noting that two dudes had their stuff deleted - on paid on time, and the other hand paid for most of his services, but due to a PayPal error was unable to pay for all of them.)

Vivtek 15y ago

Remind me not to depend on you ever in any situation where tempers may rise.

alex_c 15y ago
Do you disagree that, generally speaking, it's a bad idea to tell someone to go fuck themselves when you still need something from them? Both sides acted childish, but I can't see why a negative outcome would come as a shock to anyone.
- Vivtek 15y ago
  Generally speaking, it's a bad idea to harm people to stoke your ego, too. Let's say I flip out in my local bank branch. They're perfectly justified in calling the police, because it is a bad idea to yell at people at the bank - but they would not be justified in closing my account and keeping the money to "teach me a lesson", and that is essentially what happened here. I find it a shocking lapse of professionalism to do anything like this, and I find it incomprehensible that an adult could think it was justified. Seriously. You just don't act like this in the real world and hope to stay in business - sooner or later this attitude will kill you. Customers do flip out and tell you to fuck off, they just do. You either learn to act like an adult about it - maybe step away from Twitter for a while - or you quit, and get a job that doesn't involve interaction with customers. Or co-workers. Or anybody else that might harsh your fragile calm.
  - alex_c 15y ago
    Don't get me wrong, I'm not trying to justify it in any way. Both sides acted completely against their own self-interests. Anyone working in a professional setting needs to grow a thick skin and deal with situations like this much, much better. Out of self-interest. However, if a customer mistakes this for a license for consequence-free abuse, and is then shocked when someone on the other end snaps and does something stupid, I fail to conjure up too much sympathy or moral outrage, for either party.
graysnorf 15y ago
Because he gives good advice?
- Vivtek 15y ago
  I wish you all possible luck in your non-customer-facing career.

lean 15y ago

Also a good lesson to back up your site.

mikeash 15y ago

It is a good lesson in that, but that in no way justifies deleting the backups.

FuzzyDunlop 15y ago

Entity theory dictates a separation of business and owner (or person, to be less specific) so as to protect one entity from the actions of the other. Personally getting pissed off for someone for being a dick? That's fine. Using the business to basically get revenge on them for being a dick? Not fine. You're not there to punish customers for being pissed off. Guys aren't gonna get very far if they have a paddy with every irate customer that comes along. And everyone who's been in a customer-facing job knows they far outnumber the pleasant folk. And you know what? I bet the dispute wouldn't even have occurred if the CS rep just said something like 'sorry, we cannot discuss the details of other clients' accounts'.