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I have never seen a KPI that is sophisticated enough to not get gamed and not create perverse incentives.
by Zigurd 5y ago
I have never seen a KPI that is sophisticated enough to not get gamed and not create perverse incentives.
- hef19898 5y agoSingle KPIs definitely not. Good system come close enough, more often then not I think the issue is the culture that prioritizes one KPI over all others. Or one department's priority.
- nradov 5y agoThat's why large enterprises typically use something like a balanced scorecard instead of individual KPIs. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2 https://hbr.org/1992/01/the-balanced-scorecard-measures-that...