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This is mostly an internet meme, I subscribed and cancelled from the NYT many times without an issue with their online chat.
by yohannparis 5y ago
This is mostly an internet meme, I subscribed and cancelled from the NYT many times without an issue with their online chat.
- st3ve445678 5y agoNot a meme, I had the experience first hand. It's very much real.
- gumby 5y agoAre you in California?
- yohannparis 5y agoNo, in Canada
- xu_ituairo 5y agoIsn’t having to have an online chat an unnecessary artificial barrier? Why not a button like most other sites.
- azinman2 5y agoThey have that too: https://www.nytimes.com/data-subject-request https://www.nytimes.com/data-subject-request
- squeaky-clean 5y agoThis is only for deleting your entire account. It says right there at the top of the form "To change or cancel your subscription, please contact Customer Care." As a free user, you still need an account to read certain free articles. So it's not really the same as canceling your subscription. I also wouldn't be surprised if they deleted your account but kept billing you.
- criddell 5y agoOn that page I see this: > To change or cancel your subscription, please contact Customer Care.
- azinman2 5y agoYou're right, you have to do that: https://myaccount.nytimes.com/seg/cancel https://myaccount.nytimes.com/seg/cancel That is pretty anti-user. Comcast does this too.
- createunderrate 5y agoI've tried using this form several times. They send me an email afterward telling me they won't delete my account. (This is despite me living in a jurisdiction where deleting my account is legally non-optional.) NY Times needs to get their shit together.
- Karunamon 5y agoI think the problem is that it requires chatting live with someone who's job it is to prevent you from cancelling in the first place. If you can sign up in two clicks you should be able to cancel in two clicks.
- thechao 5y agoI canceled by clicking a button. NYT very much knows I'm in Texas, not California. It was so easy I almost signed back up...