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I used to work in IT. We had a system where every call would be sent to voicemail- "Please briefly describe the issue, and let us know how to contact you."- and

I used to work in IT. We had a system where every call would be sent to voicemail- "Please briefly describe the issue, and let us know how to contact you."- and would arrive in .mp3 attachment in an email inbox. Within 15 minutes someone would listen to the voicemail, transform it into a regular written ticket, and prioritize the issue that way. We never needed someone chain-linked to a phone receiver.

krageon 5y ago
This is how you woke someone up at night if you need to figure out why a specific server is given some arcane error? I can't imagine it is, this is a system for during the day not so critical time. And for that it's probably great (at the very least it's cool!).