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Their history of shoot first ask questions later would be concerning as well. (Regarding locking people out of their Google accounts.) While I'm sure your bank

by kf6nux 5y ago

Their history of shoot first ask questions later would be concerning as well. (Regarding locking people out of their Google accounts.) While I'm sure your bank could lock you out as well, you basically never hear about it. But with Google, there have been multiple high profile lockouts that show both 1) it can happen to anyone, and 2) getting access restored is slow, difficult, and not always successful. That's not the behavior that makes people feel like their money is safe.

jeffbee 5y ago
My credit card issuer locked out my Visa after I bought some clothes from a French web site. They didn't notify me and I didn't find out until my card was declined at a restaurant, which was fairly embarrassing. People get locked out of their financial accounts all the time and despite persistent rumors to the contrary, it is way more likely that your bank or credit network is using a blackbox AI to do it, with a shit vendor like Feedzai.
- zeusk 5y ago
  And with cards, you're a call away from unlocking it or getting a replacement overnight shipped to you. Good luck getting to speak to a human at Google. And when you do find one, they'll tell you they can't overturn the dumbass AI.
  - jeffbee 5y ago
    I actually get phone support with Google for the rather reasonable price of $1.99 per month, with Google One.
- Nicksil 5y ago
  >My credit card issuer locked out my Visa after I bought some clothes from a French web site. They didn't notify me and I didn't find out until my card was declined at a restaurant, which was fairly embarrassing. >People get locked out of their financial accounts all the time and despite persistent rumors to the contrary, it is way more likely that your bank or credit network is using a blackbox AI to do it, with a shit vendor like Feedzai. That's not being locked out of your account. You weren't able to charge but, should you have had the need, you would have been able to log in to your Visa account online to diagnose the issue. You would have also been able to dial a number or email for support. With Google, you are indeed locked out of your account and every other account you authenticated with using your Google account. There is no phone number or email address. There is no support. The scenario you bring up pales in comparison to Google's behavior.
  - deleted 5y ago
    [deleted]
- CogitoCogito 5y ago
  Google regularly issues permanent bans without explanation or recourse. That isn't remotely comparable to temporary lockout that causes you some embarrassment.
- antonvs 5y ago
  When that happens, I get a text message from my bank and all I have to do is reply "yes" to confirm the transaction was valid and re-enable the card. Even if your bank doesn't offer that convenience, the worst case is you call then and they fix it. This is in no way similar to the account lockout behavior being discussed in the Google context, where Google is making irreversible decisions that you have little to no input or insight into.
amelius 5y ago
Sounds like PayPal. https://paypalsucks.org/paypal-frozen-accounts.shtml https://paypalsucks.org/paypal-frozen-accounts.shtml

by kf6nux 5y ago

jeffbee 5y ago

My credit card issuer locked out my Visa after I bought some clothes from a French web site. They didn't notify me and I didn't find out until my card was declined at a restaurant, which was fairly embarrassing. People get locked out of their financial accounts all the time and despite persistent rumors to the contrary, it is way more likely that your bank or credit network is using a blackbox AI to do it, with a shit vendor like Feedzai.

zeusk 5y ago
And with cards, you're a call away from unlocking it or getting a replacement overnight shipped to you. Good luck getting to speak to a human at Google. And when you do find one, they'll tell you they can't overturn the dumbass AI.
- jeffbee 5y ago
  I actually get phone support with Google for the rather reasonable price of $1.99 per month, with Google One.
Nicksil 5y ago
>My credit card issuer locked out my Visa after I bought some clothes from a French web site. They didn't notify me and I didn't find out until my card was declined at a restaurant, which was fairly embarrassing. >People get locked out of their financial accounts all the time and despite persistent rumors to the contrary, it is way more likely that your bank or credit network is using a blackbox AI to do it, with a shit vendor like Feedzai. That's not being locked out of your account. You weren't able to charge but, should you have had the need, you would have been able to log in to your Visa account online to diagnose the issue. You would have also been able to dial a number or email for support. With Google, you are indeed locked out of your account and every other account you authenticated with using your Google account. There is no phone number or email address. There is no support. The scenario you bring up pales in comparison to Google's behavior.
- deleted 5y ago
  [deleted]
CogitoCogito 5y ago
Google regularly issues permanent bans without explanation or recourse. That isn't remotely comparable to temporary lockout that causes you some embarrassment.
antonvs 5y ago
When that happens, I get a text message from my bank and all I have to do is reply "yes" to confirm the transaction was valid and re-enable the card. Even if your bank doesn't offer that convenience, the worst case is you call then and they fix it. This is in no way similar to the account lockout behavior being discussed in the Google context, where Google is making irreversible decisions that you have little to no input or insight into.

amelius 5y ago

Sounds like PayPal. https://paypalsucks.org/paypal-frozen-accounts.shtml https://paypalsucks.org/paypal-frozen-accounts.shtml