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I would argue that in enterprise it is a good thing. In direct to consumer business it is not, because consumer does not have much power. But in the enterprise,

I would argue that in enterprise it is a good thing. In direct to consumer business it is not, because consumer does not have much power. But in the enterprise, the consumer has lot of cash and they can dictate lot of the rules. In legaltech in general, the landscape is still very fragmented that result in painful acquisition, sales, procurement cycles. From my perspective, consolidation is exciting because for the first time there camps have been built - one vendor platform vs marketplace kind of setup. Now, we have to wait and watch what strategy works the best and which camp executes better.

raxxorrax 5y ago
Of course, although I still argue that convenience is often mistaken for efficiency. You grow dependent and it won't be too cheap without any competition, at some point the manufacturer decides without input from the industry. Depends who diverse these customers are. If there is a lot of plurality, there is less mutual dependence and the position of the customer weakens.
- debarshri 5y ago
  I agree with you. I think there is always a thin balancing act between, a vendor that wants to grow but not be perceived as monopoly. Create convenience while creating inefficiencies (which is opportunity for the vendor's). The relationship has to be symbiotic and not predatory. It is very hard to achieve.