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> The same pool of people that ordered food are ordering from the same pool of restaurants. I don't have hard data. What I know is that the phone-your-order-in

> The same pool of people that ordered food are ordering from the same pool of restaurants. I don't have hard data. What I know is that the phone-your-order-in didn't work for me. I hate crummy pdf menus. I hate calling a phone number. I hate that they don't understand me. Everything about it sucked for me. I just didn't do it. Then I discovered deliveroo and it just works. I want to use that. In this case the pool of people ordering food from restaurant have certainly grown by one. Does it make business sense for the individual restaurants to provide the service for me? I don't know and don't care. Their managers can make that decision. As far as I'm concerned their options are "offering the service" or "me buying groceries instead". Since they are the business they should collect the data how much offering the service raises their income and decide based on that if they wish to keep offering. Likewise the curriers employed should decide if the pay is worth the inconvenience of working this job. And my government should make sure that the currier companies are sticking to the letter of the law, and that the letter of the law does ensure that the curriers are not exploited. This is among other things one of the services I'm paying my considerable taxes for. If anyone in this chain of transactions is unhappy with their end of the bargain they should stop. And I will just walk to the grocery store even on those days when otherwise I would have got a treat to myself. > I just call the store and go there and pick the food up! Good for you. I won't.

spapas82 5y ago
What you don't consider is that the restaurant owners cannot decide anymore if using the service is beneficial for them or not! It's either use the service of lose a lot of customers because they will go to the next restaurant. These people are small business owners and can't afford losing customers. Now, if there was a way all restaurant owners could agree that "nobody will use e-food from now on" then they would definitely decide that since using that service is not beneficial for them.
- Jochim 5y ago
  There's some benefit to the businesses in that people who otherwise wouldn't have heard about them can find them more easily. Personally I order a fair bit more frequently since I can pay by card and I rarely have cash at home. In the UK the most popular service is probably Just Eat and until recently they didn't have their own drivers. I assume this also meant they took a smaller cut of the order.
- chii 5y ago
  if not using the service causes their customers to go to another restaurant, that means the service is beneficial. It's like saying if the restaurant cannot be on a busy street, then they will lose out to restaurants that _are_ on a busy street. Therefore, the busy street is beneficial to the restaurant.

spapas82 5y ago

What you don't consider is that the restaurant owners cannot decide anymore if using the service is beneficial for them or not! It's either use the service of lose a lot of customers because they will go to the next restaurant. These people are small business owners and can't afford losing customers. Now, if there was a way all restaurant owners could agree that "nobody will use e-food from now on" then they would definitely decide that since using that service is not beneficial for them.

Jochim 5y ago
There's some benefit to the businesses in that people who otherwise wouldn't have heard about them can find them more easily. Personally I order a fair bit more frequently since I can pay by card and I rarely have cash at home. In the UK the most popular service is probably Just Eat and until recently they didn't have their own drivers. I assume this also meant they took a smaller cut of the order.
chii 5y ago
if not using the service causes their customers to go to another restaurant, that means the service is beneficial. It's like saying if the restaurant cannot be on a busy street, then they will lose out to restaurants that _are_ on a busy street. Therefore, the busy street is beneficial to the restaurant.