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I cancelled mine by sending them an email stating that I would be disputing every charge. The reply email I got was at 9:07am EST, 'dispute' probably automatic

I cancelled mine by sending them an email stating that I would be disputing every charge. The reply email I got was at 9:07am EST, 'dispute' probably automatically puts your email head of queue for them.

tyingq 5y ago
"chargeback" is probably a good keyword too.
- hutzlibu 5y ago
  Ah, it seems we are back to dark magic times, where you have to find the right magic words, to actually have an effect and not default to bots. To achieve complicated things, like cancel a subscription.
  - fuzxi 5y ago
    I literally cannot speak to a human at my ISP unless I tell the robocall system that I want to cancel. As in, I'll call and say I need to return some equipment, be on hold for an hour, leave a callback number, and not get called back in the same week. Versus calling and saying I need to cancel, then getting connected to a service rep in 15 seconds and asking them about returning equipment.
    - tacocataco 5y ago
      I recently had the same issues you did with my ISP. I started mentioning firing middle management for tolerating such poor customer service. I received a call from a person within a couple minutes. If only there was meaningful ISP competition in my area.
amelius 5y ago
Was this your first email to them? Is this how you cancel any service or just this one?
l33tman 5y ago
Seems like the right strategy. A chargeback request automatically implies a $25 fee for the merchant if I remember correctly (read this on Braintree long ago). I'd expect any merchant will want to avoid disputes/chargeback requests like the plague. Take this with a grain of salt, it seems excessive, I should probably have looked it up again :) But there definitely is some kind of strong incentive for merchants to avoid these, not just because it wastes time for them.
- chucky 5y ago
  As someone in the fintech field, a $25 fee doesn't sound unlikely. The credit card companies love their fees, and every time I see them I'm amazed at just how high those fees get.
- yyyk 5y ago
  It's not just the direct chargeback fee - too many chargebacks and the credit card companies will start actively penalizing you with higher fees overall and more declines and more 3DS verification requests.

tyingq 5y ago

"chargeback" is probably a good keyword too.

hutzlibu 5y ago
Ah, it seems we are back to dark magic times, where you have to find the right magic words, to actually have an effect and not default to bots. To achieve complicated things, like cancel a subscription.
- fuzxi 5y ago
  I literally cannot speak to a human at my ISP unless I tell the robocall system that I want to cancel. As in, I'll call and say I need to return some equipment, be on hold for an hour, leave a callback number, and not get called back in the same week. Versus calling and saying I need to cancel, then getting connected to a service rep in 15 seconds and asking them about returning equipment.
  - tacocataco 5y ago
    I recently had the same issues you did with my ISP. I started mentioning firing middle management for tolerating such poor customer service. I received a call from a person within a couple minutes. If only there was meaningful ISP competition in my area.

amelius 5y ago

Was this your first email to them? Is this how you cancel any service or just this one?

l33tman 5y ago

Seems like the right strategy. A chargeback request automatically implies a $25 fee for the merchant if I remember correctly (read this on Braintree long ago). I'd expect any merchant will want to avoid disputes/chargeback requests like the plague. Take this with a grain of salt, it seems excessive, I should probably have looked it up again :) But there definitely is some kind of strong incentive for merchants to avoid these, not just because it wastes time for them.

chucky 5y ago
As someone in the fintech field, a $25 fee doesn't sound unlikely. The credit card companies love their fees, and every time I see them I'm amazed at just how high those fees get.
yyyk 5y ago
It's not just the direct chargeback fee - too many chargebacks and the credit card companies will start actively penalizing you with higher fees overall and more declines and more 3DS verification requests.