6 ms·

M1 MacBook Screen Crack Investigation

77 points by z9qjk 5y ago

killingtime74 5y ago
Looking forward to my cheque for $2 in a few years
- suction 5y ago
  With Apple, you're usually getting a free replacement once they acknowledge the issue. I don't think they ever issued a $2 or other low amount in cash rather fixing the hardware.
  - trainsplanes 5y ago
    Yeah. When there was a hinge crack issue with Macbooks way out of warranty, Apple swapped it for free. This was maybe 7 years ago.
    - deleted 5y ago
      [deleted]
  - Reason077 5y ago
    There was a case recently where Apple paid a cash settlement to buyers of defective Beats headphones: https://www.bbc.co.uk/news/technology-57172406 https://www.bbc.co.uk/news/technology-57172406
    - drcongo 5y ago
      _All_ Beats headphones are defective.
    - suction 5y ago
      Ah, Beats, the black sheep in the Apple world.
m_eiman 5y ago
Has a class action suit ever benefited anyone except the lawyers handling the case? Yes, this is a genuine question. In every case I've seen, the payout for the class members has been too low to even bother getting it paid out - but perhaps there are exceptions?
- lmilcin 5y ago
  The point of this is to teach the company good behavior. Any case has more goals than restitution to the victim. And I think it is actually good lawyers get well paid here. They are representing public interest and fighting large organization. That's hardly something you or I can do, even assuming you had time to put your life on hold to fight Apple over broken LCD. In a class action like that usually, if it is won, judge orders the company to right the wrong, depending on some estimate of culpability. If they just made an honest mistake they would probably be punished much less than if they did it knowingly. A lot of times it is difficult to show they knowingly deceived customers and that's why you might see those seemingly unfair payouts.
  - alpaca128 5y ago
    > The point of this is to teach the company good behavior Apple seems to have learning difficulties then.
    - lmilcin 5y ago
      Well, it is not perfect system. Scale of Apple is such that these actions are probably just calculated risk for them. It is probably cheaper for them to absorb these than improve r&d and production and pay in delaying product launch. And it seems the market is quite inflexible - most people seem to absolutely have to buy it even if it breaks if you look the wrong way at it. Normally repeated class actions should discourage customers, but Apple seems immune to it. Though I would like to see honest numbers of how many units are affected with which fault, then compare to competition. Maybe it is just the case that Apple customers are louder with their demands because the loss was more financially painful to them.
    - 5y ago
lmilcin 5y ago
It should be possible to examine the crack, find where exactly it started and figure out the cause. If it was an object lodged between screen and chassis it should be easy to tell for an expert.
lnxg33k1 5y ago
Apple support is the reason why I have never bought a MacBook again, i have an unused MacBook air full of horizontal lines and i can't imagine being so inept in learning other systems to submit to paying 600 something to fix a design defect
- Cthulhu_ 5y ago
  My previous Macbook's screen started delaminating; I gathered there was a recall for that, but I missed the boat on that one. My current Macbook probably has a problem with the ribbon cable connecting the screen with the rest of the device. It costs too much to have it fixed, because they have to open up the whole thing + the screen to replace it. And this is after they already replaced the whole top section (keyboard, speakers, etc) because of another warranty issue with speakers only outputting mono sound.
  - lnxg33k1 5y ago
    How many does it take to never buy another one again?:0
cottsak 5y ago
Strange that a law firm has to represent consumers for a major manufacturer fault like this. Here in Australia, we have consumer laws that protect us from this kind of defect. They will ensure that as a consumer, I would receive a complete and full refund for an event like this- many times over if necessary. This kind of cost to the manufacturer creates the appropriate motivation to remedy.
- mrweasel 5y ago
  I'm seriously considering starting to clone site like HN and Imgur to create versions with a non-US centric view. Americans gives me the impression that the US fundamentally broken and their complaints about issues internal to the US is ruining the internet for me.
- pb7 5y ago
  Here in the US, we don’t have anti-encryption laws eroding any concept of privacy. You win some, you lose some.
fareesh 5y ago
I've never owned an apple product that didn't have a defect, and I've owned nearly one of each at some point or another. Unfortunately I am in India and there are essentially no consumer protections here, plus we pay about 30% more for the same product. Hope my M1 laptop survives.
- wicharek 5y ago
  I have quite the opposite experience. Owned a bunch of Apple hardware in a past decade, including for my 20-30 people company. Never experienced a defect. Things only ever broke because of major physical impact (and more often than not survived even pretty serious hits) or worn down after years of usage (mostly batteries died, though in some cases I’d subjectively expect them to last more than they did - especially in some iPhones).
  - drcongo 5y ago
    I've owned two defective Apple products (out of well over 100) - the iPhone 6s which was an absolute dud of a phone, and no matter how many times Apple replaced the battery in it, it would be back to lasting only an hour or so within weeks. And a butterfly keyboard MBP, which was an absolute shit of a thing. Those two duds were enough to slightly sour my relationship with Apple, but look at the alternatives.
Wronnay 5y ago
https://www.youtube.com/watch?v=onlPkyME3WI https://www.youtube.com/watch?v=onlPkyME3WI Created Tech made a good video about this. This doesn't seem to be a big Issue with the M1 MacBook but more of a money scheme of a Law Firm...
- jb1991 5y ago
  It's interesting that this particular law firm is using this particular nearly 1-year old image to propagate what is essentially fake news, or more kindly, extreme exaggeration. I'm not surprised though.
- neya 5y ago
  This sounds like an apologist's video, these guys said the same thing during the butterfly keyboard saga and the people who suffered were the real owners and not these trolls. I don't understand why people discount other people's experiences just because they like a particular brand.
  - irjustin 5y ago
    I still operate the butterfly keyboard as my daily driver, 2017. In a very low grade constant fear, just waiting for the day for a small particle to get lodged underneath a key cap...
  - foxyv 5y ago
    I've had a 15" 2017 MacBook Pro for 4 years or so. I baby it and keep it in an elevated stand. I always use an attached keyboard to not hurt the butterfly keys. Always keep it in a hard case to prevent bending during transport. The dang thing is falling apart like an old farm truck held together with baling twine. Battery has swollen up, the touch bar is 75% dead and blinking like crazy, battery warnings whenever I disconnect power, overheats all the time and throttles to a crawl... This is compared to my budget $600 ASUS which is happily chugging along 10 years later with the original battery and I treat it like a rented mule. Toss it in a backpack and set a bunch of junk on top and it's like "Psh!" Apple has used up all it's credibility with me with regards to their MacBooks. Their stuff is fragile. No amount of care seems to keep it running properly. They gaslight the heck out of their users too which makes them seem shady too.
SXX 5y ago
As usual in such cases this make me worry about my M1. While I dont have any cracks there been one moment when I just grabbed it from the table and heard quite loud crack from it. Might be it was just little dust or sand, but it bothered me.
Reason077 5y ago
Physically, the design of the M1 MacBook Pro and MacBook Air are very similar to the 2020 Intel MacBook models. Presumably they share a lot of the same case and display parts, so I’m surprised if this issue affects only the M1 models and not their predecessors! (IFixit even said “internally, they could hardly be any more similar to their predecessors. The new 13” MacBook Pro looks so familiar inside, we had to double-check that we didn’t accidentally purchase the old model.”): https://www.ifixit.com/News/46884/m1-macbook-teardowns-something-old-something-new https://www.ifixit.com/News/46884/m1-macbook-teardowns-somet... Were there any changes to the display or case on the M1 models that might have caused them to become more fragile?
- danuker 5y ago
  Seems some people say the hinge is harder to turn or pops: https://www.youtube.com/watch?v=HI9jmw8UdN0 https://www.youtube.com/watch?v=HI9jmw8UdN0
- jhanschoo 5y ago
  I had the same problem on a 12" Macbook (2016).
guggle 5y ago
First there was the horror stories about the SSDs dying prematurely. And now another story, even more FUD non-sense. Meanwhile I'm enjoying the best laptop I ever had.
- zapzupnz 5y ago
  I'm kinda with you. I'm an Apple fan, I keep up with news relating to the company and its products; I hadn't heard about all these screens cracking before reading this. You would think something so apparently widespread would have had more coverage by the tech press and Apple punditry sites like Daring Fireball and Loop Insight, etc. Perhaps we'll hear more about it now.
- lm28469 5y ago
  "If it doesn't happen to me it doesn't exist and even if it did it doesn't matter"
  - guggle 5y ago
    "if it happened to 30 people -without any facts- out of millions and if it's relayed by greedy attorneys then it's worth posting on HN"
    - lm28469 5y ago
      Still, it's a 800$ repair at your cost for a defective product. It's not like it would be a first for Apple...
traveler01 5y ago
My girlfriend has MacBook Pro 13" from 2020 and had the same issue. Apple charged 650€ to fix.
cameronh90 5y ago
I had a 2015 MBP where the screen randomly cracked while it was sitting at a table, open, and I wasn't using it. I read at the time that it could be something to do with thermals and unevenly tightened display hinges. Unsurprisingly, Apple did not believe me, and I had to replace the screen at my own cost.
glandium 5y ago
Is it me or the perspective is completely off in the picture?
- simondotau 5y ago
  Is this better? https://twitter.com/NanoRaptor/status/1432311081322508296 https://twitter.com/NanoRaptor/status/1432311081322508296
Bud 5y ago
"Investigation"? Lol. I don't even see a faint whiff of a claim of any real "investigation", here.
danuker 5y ago
> have little choice but to spend upwards of $600.00 If that is the case, for $600 you can get a decent non-Apple laptop. Apple is consumable jewelry, not computing.
- jb1991 5y ago
  > Apple is consumable jewelry, not computing. Well, the M1 is one of the most impressive computing chips ever sent into mass production, so your remark is rather inaccurate. Even Google is so impressed that they are trying to do something similar for the Chromebook, following Apple's model. https://appleinsider.com/articles/21/09/01/google-making-its-own-chromebook-cpus-inspired-by-apples-m1 https://appleinsider.com/articles/21/09/01/google-making-its...
  - danuker 5y ago
    I will back my statements with someone's review of the hinges: https://www.youtube.com/watch?v=HI9jmw8UdN0 https://www.youtube.com/watch?v=HI9jmw8UdN0
- faeriechangling 5y ago
  You have to account for this as a Hidden cost of buying a mac. Many business laptops use bog standard $100ish panels, Apple will slap you with a $600 bill. I maybe add ~10% to the sticker price of any mac in my head to account for extra repair spend. All the same if you're more productive on MacOS the cost of a Mac is likely dwarfed by the benefits. These days Macs also have hardware that's in a bit of a class of it's own, show me a completely silent Windows laptop that competes with the m1 air.
evolveyourmind 5y ago
Same issue on a MacBook Pro 16" (not M1). Very small cracks started appearing around the camera and in the next couple of days white bars started appearing over the whole screen until the display completely blacked out. No AppleCare+ and not covered by warranty as I was considered responsible for the damage: 800 EUR repair with just 3 months warranty for the new display
- z9qjk 5y ago
  This is interesting, this could turn out to be a new manufacturing problem, not a design flaw perhaps?
a3w 5y ago
Reminds me of the "nest egg" class action commercial from Better Call Saul on Netflix: My husband and I scrimped and saved for so many years. We did our best to build a nest egg so that we wouldn't be a burden to our family. After Ronald passed, I moved to an assisted-living facility... a nice place. They told me they'd take care of everything, but then, one day, they said all my money was gone. How could that be? Where did it all go? [voiceover] ...is a resident of a Sandpiper Crossing facility or other associated retirement community, you may be eligible to receive compensation. For a free consultation, call the law offices of Davis & Main at 505-242-7700. That's 505-242-7700.
jhanschoo 5y ago
Oh gosh this happened to me with a 12" Macbook (2016). Had to pay hundreds to replace it after it cracked in the same way (very small crack from the middle-top of the screen, happened as I was sleeping), even when it was under warranty.
code_duck 5y ago
>Users complain that Apple representatives insist the culprit is a small item or particle that gets lodged between the keyboard and screen upon its closing, even when that explanation runs completely counter to users’ experiences. This reminds me of a problem I had with the cord on my MacBook Pro charger circa 2012. I bought an MBP new in 2010. This was, I believe, a time when Apple had been trying new formulations on their cables to eliminate BPA and PVC. Less than 6 months after I bought my machine, the sheathing on the power cords started cracking and fraying at both ends. Same happened to my iPod/iPhone cables. It was a very dry winter indoor environment that destroyed pencil erasers, but other than that, I did nothing unusual to the cords. Eventually the sheathing almost entirely fell off and several feet of the cable was exposed, looking like twisted metal rope. It didn't seem imminently dangerous, though worrisome, and I was nowhere near an Apple Store so I ignored it. My system was 18 months old when I was traveling and found myself near an Apple Store. I showed them my charger, expecting they'd agree it was obviously flawed and give me a discount on a new one. Instead, the employee was rather surly with me and told me it as clearly my fault. "You must have rolled an office chair over it." I did not own nor had ever used a chair with wheels. I explained that it started fraying at both ends for no apparent reason and I'd done my best to wrap it carefully every time. This was a $2,400 machine (in 2010). However, the warranty was one year and it had been 18 months. He told me absolutely not, it was clearly my fault and I could buy a power adapter at full price or take a hike. I felt sufficiently abused to call and complain to a manager. The manager apologized and said they'd give me a 50% discount on a replacement. I thanked them and set it aside. Dealing with the surly employee had been somewhat upsetting and I had little desire to rush back to Apple. I ended up going in 2 weeks later, telling them the manager had approved a discount for me. The manager at the time said "WHO? I'M the manager on duty NOW and I didn't approve that." They proceeded to take me through the exact same process in which they told me it was entirely my fault, basically saying I was lying about not damaging it, and was SOL and could buy a new adapter at full price or leave. I was not happy about this. I think I ended up getting a 20% discount or something, which is all I wanted in the first place.

77 points by z9qjk 5y ago

killingtime74 5y ago

Looking forward to my cheque for $2 in a few years

suction 5y ago
With Apple, you're usually getting a free replacement once they acknowledge the issue. I don't think they ever issued a $2 or other low amount in cash rather fixing the hardware.
- trainsplanes 5y ago
  Yeah. When there was a hinge crack issue with Macbooks way out of warranty, Apple swapped it for free. This was maybe 7 years ago.
  - deleted 5y ago
    [deleted]
- Reason077 5y ago
  There was a case recently where Apple paid a cash settlement to buyers of defective Beats headphones: https://www.bbc.co.uk/news/technology-57172406 https://www.bbc.co.uk/news/technology-57172406
  - drcongo 5y ago
    _All_ Beats headphones are defective.
  - suction 5y ago
    Ah, Beats, the black sheep in the Apple world.

m_eiman 5y ago

Has a class action suit ever benefited anyone except the lawyers handling the case? Yes, this is a genuine question. In every case I've seen, the payout for the class members has been too low to even bother getting it paid out - but perhaps there are exceptions?

lmilcin 5y ago
The point of this is to teach the company good behavior. Any case has more goals than restitution to the victim. And I think it is actually good lawyers get well paid here. They are representing public interest and fighting large organization. That's hardly something you or I can do, even assuming you had time to put your life on hold to fight Apple over broken LCD. In a class action like that usually, if it is won, judge orders the company to right the wrong, depending on some estimate of culpability. If they just made an honest mistake they would probably be punished much less than if they did it knowingly. A lot of times it is difficult to show they knowingly deceived customers and that's why you might see those seemingly unfair payouts.
- alpaca128 5y ago
  > The point of this is to teach the company good behavior Apple seems to have learning difficulties then.
  - lmilcin 5y ago
    Well, it is not perfect system. Scale of Apple is such that these actions are probably just calculated risk for them. It is probably cheaper for them to absorb these than improve r&d and production and pay in delaying product launch. And it seems the market is quite inflexible - most people seem to absolutely have to buy it even if it breaks if you look the wrong way at it. Normally repeated class actions should discourage customers, but Apple seems immune to it. Though I would like to see honest numbers of how many units are affected with which fault, then compare to competition. Maybe it is just the case that Apple customers are louder with their demands because the loss was more financially painful to them.
  - 5y ago

lmilcin 5y ago

It should be possible to examine the crack, find where exactly it started and figure out the cause. If it was an object lodged between screen and chassis it should be easy to tell for an expert.

lnxg33k1 5y ago

Apple support is the reason why I have never bought a MacBook again, i have an unused MacBook air full of horizontal lines and i can't imagine being so inept in learning other systems to submit to paying 600 something to fix a design defect

Cthulhu_ 5y ago
My previous Macbook's screen started delaminating; I gathered there was a recall for that, but I missed the boat on that one. My current Macbook probably has a problem with the ribbon cable connecting the screen with the rest of the device. It costs too much to have it fixed, because they have to open up the whole thing + the screen to replace it. And this is after they already replaced the whole top section (keyboard, speakers, etc) because of another warranty issue with speakers only outputting mono sound.
- lnxg33k1 5y ago
  How many does it take to never buy another one again?:0

cottsak 5y ago

Strange that a law firm has to represent consumers for a major manufacturer fault like this. Here in Australia, we have consumer laws that protect us from this kind of defect. They will ensure that as a consumer, I would receive a complete and full refund for an event like this- many times over if necessary. This kind of cost to the manufacturer creates the appropriate motivation to remedy.

mrweasel 5y ago
I'm seriously considering starting to clone site like HN and Imgur to create versions with a non-US centric view. Americans gives me the impression that the US fundamentally broken and their complaints about issues internal to the US is ruining the internet for me.
pb7 5y ago
Here in the US, we don’t have anti-encryption laws eroding any concept of privacy. You win some, you lose some.

fareesh 5y ago

I've never owned an apple product that didn't have a defect, and I've owned nearly one of each at some point or another. Unfortunately I am in India and there are essentially no consumer protections here, plus we pay about 30% more for the same product. Hope my M1 laptop survives.

wicharek 5y ago
I have quite the opposite experience. Owned a bunch of Apple hardware in a past decade, including for my 20-30 people company. Never experienced a defect. Things only ever broke because of major physical impact (and more often than not survived even pretty serious hits) or worn down after years of usage (mostly batteries died, though in some cases I’d subjectively expect them to last more than they did - especially in some iPhones).
- drcongo 5y ago
  I've owned two defective Apple products (out of well over 100) - the iPhone 6s which was an absolute dud of a phone, and no matter how many times Apple replaced the battery in it, it would be back to lasting only an hour or so within weeks. And a butterfly keyboard MBP, which was an absolute shit of a thing. Those two duds were enough to slightly sour my relationship with Apple, but look at the alternatives.

Wronnay 5y ago

https://www.youtube.com/watch?v=onlPkyME3WI https://www.youtube.com/watch?v=onlPkyME3WI Created Tech made a good video about this. This doesn't seem to be a big Issue with the M1 MacBook but more of a money scheme of a Law Firm...

jb1991 5y ago
It's interesting that this particular law firm is using this particular nearly 1-year old image to propagate what is essentially fake news, or more kindly, extreme exaggeration. I'm not surprised though.
neya 5y ago
This sounds like an apologist's video, these guys said the same thing during the butterfly keyboard saga and the people who suffered were the real owners and not these trolls. I don't understand why people discount other people's experiences just because they like a particular brand.
- irjustin 5y ago
  I still operate the butterfly keyboard as my daily driver, 2017. In a very low grade constant fear, just waiting for the day for a small particle to get lodged underneath a key cap...
- foxyv 5y ago
  I've had a 15" 2017 MacBook Pro for 4 years or so. I baby it and keep it in an elevated stand. I always use an attached keyboard to not hurt the butterfly keys. Always keep it in a hard case to prevent bending during transport. The dang thing is falling apart like an old farm truck held together with baling twine. Battery has swollen up, the touch bar is 75% dead and blinking like crazy, battery warnings whenever I disconnect power, overheats all the time and throttles to a crawl... This is compared to my budget $600 ASUS which is happily chugging along 10 years later with the original battery and I treat it like a rented mule. Toss it in a backpack and set a bunch of junk on top and it's like "Psh!" Apple has used up all it's credibility with me with regards to their MacBooks. Their stuff is fragile. No amount of care seems to keep it running properly. They gaslight the heck out of their users too which makes them seem shady too.

SXX 5y ago

As usual in such cases this make me worry about my M1. While I dont have any cracks there been one moment when I just grabbed it from the table and heard quite loud crack from it. Might be it was just little dust or sand, but it bothered me.

Reason077 5y ago

Physically, the design of the M1 MacBook Pro and MacBook Air are very similar to the 2020 Intel MacBook models. Presumably they share a lot of the same case and display parts, so I’m surprised if this issue affects only the M1 models and not their predecessors! (IFixit even said “internally, they could hardly be any more similar to their predecessors. The new 13” MacBook Pro looks so familiar inside, we had to double-check that we didn’t accidentally purchase the old model.”): https://www.ifixit.com/News/46884/m1-macbook-teardowns-something-old-something-new https://www.ifixit.com/News/46884/m1-macbook-teardowns-somet... Were there any changes to the display or case on the M1 models that might have caused them to become more fragile?

danuker 5y ago
Seems some people say the hinge is harder to turn or pops: https://www.youtube.com/watch?v=HI9jmw8UdN0 https://www.youtube.com/watch?v=HI9jmw8UdN0
jhanschoo 5y ago
I had the same problem on a 12" Macbook (2016).

guggle 5y ago

First there was the horror stories about the SSDs dying prematurely. And now another story, even more FUD non-sense. Meanwhile I'm enjoying the best laptop I ever had.

zapzupnz 5y ago
I'm kinda with you. I'm an Apple fan, I keep up with news relating to the company and its products; I hadn't heard about all these screens cracking before reading this. You would think something so apparently widespread would have had more coverage by the tech press and Apple punditry sites like Daring Fireball and Loop Insight, etc. Perhaps we'll hear more about it now.
lm28469 5y ago
"If it doesn't happen to me it doesn't exist and even if it did it doesn't matter"
- guggle 5y ago
  "if it happened to 30 people -without any facts- out of millions and if it's relayed by greedy attorneys then it's worth posting on HN"
  - lm28469 5y ago
    Still, it's a 800$ repair at your cost for a defective product. It's not like it would be a first for Apple...

traveler01 5y ago

My girlfriend has MacBook Pro 13" from 2020 and had the same issue. Apple charged 650€ to fix.

cameronh90 5y ago

I had a 2015 MBP where the screen randomly cracked while it was sitting at a table, open, and I wasn't using it. I read at the time that it could be something to do with thermals and unevenly tightened display hinges. Unsurprisingly, Apple did not believe me, and I had to replace the screen at my own cost.

glandium 5y ago

Is it me or the perspective is completely off in the picture?

simondotau 5y ago
Is this better? https://twitter.com/NanoRaptor/status/1432311081322508296 https://twitter.com/NanoRaptor/status/1432311081322508296

Bud 5y ago

"Investigation"? Lol. I don't even see a faint whiff of a claim of any real "investigation", here.

danuker 5y ago

> have little choice but to spend upwards of $600.00 If that is the case, for $600 you can get a decent non-Apple laptop. Apple is consumable jewelry, not computing.

jb1991 5y ago
> Apple is consumable jewelry, not computing. Well, the M1 is one of the most impressive computing chips ever sent into mass production, so your remark is rather inaccurate. Even Google is so impressed that they are trying to do something similar for the Chromebook, following Apple's model. https://appleinsider.com/articles/21/09/01/google-making-its-own-chromebook-cpus-inspired-by-apples-m1 https://appleinsider.com/articles/21/09/01/google-making-its...
- danuker 5y ago
  I will back my statements with someone's review of the hinges: https://www.youtube.com/watch?v=HI9jmw8UdN0 https://www.youtube.com/watch?v=HI9jmw8UdN0
faeriechangling 5y ago
You have to account for this as a Hidden cost of buying a mac. Many business laptops use bog standard $100ish panels, Apple will slap you with a $600 bill. I maybe add ~10% to the sticker price of any mac in my head to account for extra repair spend. All the same if you're more productive on MacOS the cost of a Mac is likely dwarfed by the benefits. These days Macs also have hardware that's in a bit of a class of it's own, show me a completely silent Windows laptop that competes with the m1 air.

evolveyourmind 5y ago

Same issue on a MacBook Pro 16" (not M1). Very small cracks started appearing around the camera and in the next couple of days white bars started appearing over the whole screen until the display completely blacked out. No AppleCare+ and not covered by warranty as I was considered responsible for the damage: 800 EUR repair with just 3 months warranty for the new display

z9qjk 5y ago
This is interesting, this could turn out to be a new manufacturing problem, not a design flaw perhaps?

a3w 5y ago

Reminds me of the "nest egg" class action commercial from Better Call Saul on Netflix: My husband and I scrimped and saved for so many years. We did our best to build a nest egg so that we wouldn't be a burden to our family. After Ronald passed, I moved to an assisted-living facility... a nice place. They told me they'd take care of everything, but then, one day, they said all my money was gone. How could that be? Where did it all go? [voiceover] ...is a resident of a Sandpiper Crossing facility or other associated retirement community, you may be eligible to receive compensation. For a free consultation, call the law offices of Davis & Main at 505-242-7700. That's 505-242-7700.

jhanschoo 5y ago

Oh gosh this happened to me with a 12" Macbook (2016). Had to pay hundreds to replace it after it cracked in the same way (very small crack from the middle-top of the screen, happened as I was sleeping), even when it was under warranty.

code_duck 5y ago

>Users complain that Apple representatives insist the culprit is a small item or particle that gets lodged between the keyboard and screen upon its closing, even when that explanation runs completely counter to users’ experiences. This reminds me of a problem I had with the cord on my MacBook Pro charger circa 2012. I bought an MBP new in 2010. This was, I believe, a time when Apple had been trying new formulations on their cables to eliminate BPA and PVC. Less than 6 months after I bought my machine, the sheathing on the power cords started cracking and fraying at both ends. Same happened to my iPod/iPhone cables. It was a very dry winter indoor environment that destroyed pencil erasers, but other than that, I did nothing unusual to the cords. Eventually the sheathing almost entirely fell off and several feet of the cable was exposed, looking like twisted metal rope. It didn't seem imminently dangerous, though worrisome, and I was nowhere near an Apple Store so I ignored it. My system was 18 months old when I was traveling and found myself near an Apple Store. I showed them my charger, expecting they'd agree it was obviously flawed and give me a discount on a new one. Instead, the employee was rather surly with me and told me it as clearly my fault. "You must have rolled an office chair over it." I did not own nor had ever used a chair with wheels. I explained that it started fraying at both ends for no apparent reason and I'd done my best to wrap it carefully every time. This was a $2,400 machine (in 2010). However, the warranty was one year and it had been 18 months. He told me absolutely not, it was clearly my fault and I could buy a power adapter at full price or take a hike. I felt sufficiently abused to call and complain to a manager. The manager apologized and said they'd give me a 50% discount on a replacement. I thanked them and set it aside. Dealing with the surly employee had been somewhat upsetting and I had little desire to rush back to Apple. I ended up going in 2 weeks later, telling them the manager had approved a discount for me. The manager at the time said "WHO? I'M the manager on duty NOW and I didn't approve that." They proceeded to take me through the exact same process in which they told me it was entirely my fault, basically saying I was lying about not damaging it, and was SOL and could buy a new adapter at full price or leave. I was not happy about this. I think I ended up getting a 20% discount or something, which is all I wanted in the first place.