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I bought a high-end Samsung 4K tv in 2015 or so for about $3000. I picked it after a week of research that showed it had the highest quality panel. After taki
by drewg123 5y ago
I bought a high-end Samsung 4K tv in 2015 or so for about $3000. I picked it after a week of research that showed it had the highest quality panel.
After taking delivery of the TV, we noticed it had bright lower left and right corners that we later found out were due to new packaging that pinched the TV and caused most of the TVs in that batch to be ruined. Samsung claimed that the corners were "in spec" and refused to replace the TV. Thankfully the retailer replaced the TV.
I vowed that I'd never purchase another Samsung product. I've stuck to that, but a house I just bought has all Samsung appliances, which I'm not looking forward to.
- hhsbz 5y agoWhat do you expect Samsung to do, throw away a $3000 product for a defect most consumers wouldn't notice?
- vorpalhex 5y agoWhat do you expect customers to do? Accept a $3000 defective product from a manufacturer screw up?
- deleted 5y ago[deleted]
- pojzon 5y agoProbably not throw away, but replace if customer that sees the defect reports it. Thats what a decent company would do.
- drewg123 5y agoI expect them to either fix it, or replace it and re-sell it as refurbished. If most customers won't notice the defect, it should re-sell easily.
- pavel_lishin 5y agoAh, found the Samsung Customer Relations HN account.
- syshum 5y agoNo they should sell it as Open Box, or some other reduction in price at $1,500 or less... That is how defects like this normally work, if I buy a $$$$ monitor, you better bet I expect not to have dead pixels, if I do I want them to replace it. Then they sell it has Open Box or B Grade Referb to a customer that is fine with a few dead pixels in order to get a deal on the unit...
- LudwigNagasena 5y agoYeah, selling a defective product is a scam. The least what can be done is product replacement, the most is jail time for execs if they deliberately set up this policy.
- shuntress 5y agoI expect them to repair damaged product at no cost to me.
- macksd 5y agoWell if I notice it, I'm not paying $3k for it, I'll tell you that. If most customers wouldn't notice, they should have no problem "refurbishing" it, should they?
- ok123456 5y agoSamsung's appliances have a pretty bad reputation in general, especially the refrigerators and side loading washing machines.
- geomark 5y agoNot around here. TVs, fridge and a/c throughout the house working without issue for more than 10 years so far. A couple of Samsung mobile phones as well that kept going until they were so old they could not receive updates.
- nicolas_t 5y agoAnecdotal but I've had very good experience with Samsung front loading washing machine, might depend on regions of the world though, I've had one in Asia and one in Europe.
- Unklejoe 5y agoThat's crazy because I've had terrible experience with Samsung front loader washing machines. I own a few rental properties, so I tend to go through appliances a lot and I've had more Samsung washers and dryers fail than anything else. The dryers are the worst. They use a plastic tensioner pulley for the belt, but the pulley doesn't have a bearing...it just rides on a metal sleeve. This eventually wears out and causes the belt to fly off. The washers have this issue I think due to incompatible metals (aluminum mounting to the stainless drum maybe) that causes them to break after about 5 years.
- rootusrootus 5y ago> This eventually wears out and causes the belt to fly off. On my dryer it took less than a year before it tossed the belt.
- pcurve 5y agoSeems like LG makes better appliance than Samsung in general... but I guess mileage varies between model and customer.
- specto 5y agoI've vowed not to buy samsung 3 times now, every time I've been burned. This time it's for real