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It gets better. There is no way to appeal these decisions. There is no way to talk to an actual human being at $megacorp. You can't even rely on the legal syste
by elric 5y ago
It gets better. There is no way to appeal these decisions. There is no way to talk to an actual human being at $megacorp. You can't even rely on the legal system, because $megacorp has terms of use which you probably agreed to. Even if there were a way to go for a legal appeal, even defining something as simple as the appropriate court (even country!) would be an uphill battle.
- softveda 5y agoIndia is trying. Under new IT rules 2021 social media intermediaries have to publish the name of an actual Compliance Officer based in India and acknowledge a complaint within 24 hours and resolve within 15v days. Twitter was forced to do it, almost on the verge of getting banned. So was Facebook and WhatsApp.
- onionisafruit 5y agoIt seems that there’s a lot of room for resolving the complaint within 15 days to just be the compliance officer rubber stamping whatever decision is being appealed. I hope that’s not the case though.
- pkphilip 5y agoIndia's "compliance officer" demand is not for the corporation to look into customer issues. The compliance officer's role is to look into only censoring of content and does not AT ALL include looking into customer support issues. The "Compliance Officer" job is for the Indian government to have a neck to squeeze if that social media company allows some content on their site which doesn't toe the official line from the Indian government.
- tjpnz 5y agoCan't find the link right now but there was a case where someone took Google to small claims over an AdSense issue and won. The paralegal Google sent did try to argue that they were in the right per ToS but the judge still ordered them to pay.