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Nor does it fit with EJ's original account: I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderfu

Nor does it fit with EJ's original account: I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention ... She wrote her original account at the end of June. She wrote her update at the end of July. The customer service she refers to happened in the days prior to her first post, so it is not inconsistent with her dissatisfaction in her second post.

espeed 15y ago
PG said, "I've just learned more about this situation, and it turns out Airbnb has been offering to fix it, from the very beginning. From the beginning they offered to pay to get her a new place and new stuff, and do whatever else she wanted" (http://news.ycombinator.com/item?id=2822721 http://news.ycombinator.com/item?id=2822721). What EJ is saying now does not match what PG is saying.