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I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines o

I had this... a third-party seller started harassing me via email to submit feedback so I did... I gave them a two star review with something along the lines of "kept pestering me to leave feedback" then they started emailing me demanding that I remove it, which I ignored then they started phoning the number for the delivery, which happened to be an elderly relative (as they were the order recipient) contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened my prime subscription will now lapse (having been a prime member for more than a decade)

decremental 5y ago
The third party sellers shouldn't get access to your contact information. On DoorDash, calls go through DoorDash's system. Same with text messages. No one gets the other person's real number. I've had one restaurant that always calls me right after I place the order to ask me for my phone number to put into their system for future orders. I always tell them no, I prefer to go through DoorDash instead. A similar system should be in place at Amazon.
- deleted 5y ago
  [deleted]
- Rebelgecko 5y ago
  I've seen a pretty common scam where items are sold for "too good to be true" prices, only to be cancelled a few days later. I assume this is to harvest people's contact info
  - second--shift 5y ago
    Aha - that's what this is. I keep wondering why many sub-20$ items on eBay keep getting cancelled on me. The equivalent item on Amazon is usually 20-25$ (but doesn't quality for free tier shipping on its own) so I shop eBay for same - half the time or more recently it's either a) a drop-ship from Amazon even in its box/packaging, or b) cancelled as 'buyer requested cancel'. I knew it was a scam but I didn't know what for. Good thing I ship to a PO box and use a generic C/O name.
- nerdponx 5y ago
  Craigslist does this for emails with their email relay service. I greatly appreciate the feature.
- ceejayoz 5y ago
  If they’re shipping direct to you instead of Amazon fulfillment, they need your name and address. That’s plenty in a lot of cases.
  - kadoban 5y ago
    They don't need your email or phone number though, even if so, and both of those are a lot easier/cheaper to spam.
    - OJFord 5y ago
      I'm sure the line is that they need it in case of problems during delivery. Couriers always want it for that, or trying to ensure there aren't problems (for them) like missed deliveries by texting you to say they're delivering today or whatever. I don't really have a problem with that in general, but yeah I don't want to deal with random third party sellers. Also in my experience when there's a problem with the item and you need a return/refund, it never gets sorted until you escalate to Amazon. Assuming you're not happy with a 20p partial refund and a complimentary bizarre plastic children's toy (when what you ordered was nothing of the kind).
      - kadoban 5y ago
        Couriers do say that, it seems, but have you ever experienced them using it? I never get anything at all, unless I look up the tracking online. Doesn't matter if the package is on time or if it disappeared somewhere in Alaska or if it got delivered 2 streets over, total radio silence.
        OJFord 5y ago
        Yeah, all the time. Very rarely for a problem (my building is slightly awkward so they do sometimes call because they're stuck at lower ground level and can't get in) but routinely 'delivering your package today between 1pm and 2pm' or whatever, then often 15min before. This is in the UK though, obviously can't and I'm not claiming it's the norm everywhere.
- rlaabs 5y ago
  The New York City council recently passed a bill that requires apps, like Doordash, to share the customers real name, number, email address. Their reasoning is that this somehow "helps" small-business. https://legistar.council.nyc.gov/LegislationDetail.aspx?ID=4951001&GUID=4CB11989-5925-418B-9627-B2AED230D67F&Options=&Search= https://legistar.council.nyc.gov/LegislationDetail.aspx?ID=4...
  - sneak 5y ago
    This just allows them to sell your name+email+phone+address to Google et al. State mandated doxxing. This is why I have a burner phone number, throwaway domain/email, and special alias for food delivery that needs my home address.
    - Fnoord 5y ago
      ..but then they still have your home address in their archive of PII. Which is bad enough (wasn't Dominos or New York Pizza hacked the other day with PII getting leaked?). I barely ever read spam (and receive it mainly on one of my older e-mail addresses but it does end up in the spam filter). I barely ever receive spam on my phone number. I won't say never, cause it has happened, but probably like twice a year or so. And I use my real phone number and real e-mail address everywhere. Which, in case of using an alias, isn't clever. But in your case, they still got the address.
      - sneak 5y ago
        Every street address is public. All houses order food. Nothing private is disclosed.
        Fnoord 5y ago
        > Every street address is public. Not quite, but I'll give it a pass. > All houses order food. Nope, not everyone orders food. Perhaps in your bubble. > Nothing private is disclosed. Incorrect, it is PII. It is a real name connected to a street address first of all (one could use an alias; I do). And, possibly (potentially) also containing metadata such as what is being ordered, at which time, and how much. Moreover, it denotes activity. If you want to lay low, your street address might be officially public (mine is) yet not receive spam on it. For some reason, it isn't possible to only give a business your address (and other PII) when they need it and force them to discard it completely afterwards. Why not? Because when leaks happen, they're not hold accountable. See the essay Data Is a Toxic Asset, So Why Not Throw It Out? by Bruce Schneier [1] [1] https://www.schneier.com/essays/archives/2016/03/data_is_a_toxic_asse.html https://www.schneier.com/essays/archives/2016/03/data_is_a_t...
antipodes123 5y ago
Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and they will go away.
- greenyoda 5y ago
  > "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened" Apparently, complaining to Amazon didn't solve the problem.
  - tablespoon 5y ago
    > Apparently, complaining to Amazon didn't solve the problem. Amazon has different tiers of support. My understanding (from a few years ago, after being very persistent on an issue), is that their chat support people are relatively dis-empowered compared to their phone support people. So it's totally possible that one support channel could solve this problem, and other ones can't. And if that's the case, the fault is totally Amazon's: no customer should have to understand their bureaucracy to that level of detail to get their issue resolved.
    - owenversteeg 5y ago
      If an Amazon phone CSR can be trusted, that's still the case. I recently had an unusual issue that required escalation "all the way up" and at a certain point I reached a guy who claimed, at least, that that was as high as any customer could go - it was on the phone and he mentioned that the chat CSRs had much less power. He had managers of course but they were "not allowed" to speak to customers.
  - bryanrasmussen 5y ago
    maybe the contact to Amazon said something like "The seller is harassing me" not "The Seller is contacting me outside of official Amazon channels and harassing me", and probably, if you just dropped the harassing me it would be even more important to Amazon to shut that down.
saos 5y ago
I had an issue where a seller hounded me for a review. A few months later the same. Umber started asking me for Bitcoin.
101_101 5y ago
What do you expect from a shitty company that threat their workers like shit? they don't care about your business.
rualca 5y ago
> I had this... a third-party seller started harassing me via email to submit feedback I has a very similar experience. I bought a cheap USB cable pack comprised of 5 USB cables of varying length, and after a span of a couple of weeks all 5 cables stopped working. Once I posted a review I started getting pestered by the seller asking to change the review and offering replacements, which was not unusual, but afterwards started offering 20$ in exchange for a retraction of the bad reviewto instead post a positive one. I recall receiving about half a dozen emails from the seller, even after I stopped replying.

decremental 5y ago

The third party sellers shouldn't get access to your contact information. On DoorDash, calls go through DoorDash's system. Same with text messages. No one gets the other person's real number. I've had one restaurant that always calls me right after I place the order to ask me for my phone number to put into their system for future orders. I always tell them no, I prefer to go through DoorDash instead. A similar system should be in place at Amazon.

deleted 5y ago
[deleted]
Rebelgecko 5y ago
I've seen a pretty common scam where items are sold for "too good to be true" prices, only to be cancelled a few days later. I assume this is to harvest people's contact info
- second--shift 5y ago
  Aha - that's what this is. I keep wondering why many sub-20$ items on eBay keep getting cancelled on me. The equivalent item on Amazon is usually 20-25$ (but doesn't quality for free tier shipping on its own) so I shop eBay for same - half the time or more recently it's either a) a drop-ship from Amazon even in its box/packaging, or b) cancelled as 'buyer requested cancel'. I knew it was a scam but I didn't know what for. Good thing I ship to a PO box and use a generic C/O name.
nerdponx 5y ago
Craigslist does this for emails with their email relay service. I greatly appreciate the feature.
ceejayoz 5y ago
If they’re shipping direct to you instead of Amazon fulfillment, they need your name and address. That’s plenty in a lot of cases.
- kadoban 5y ago
  They don't need your email or phone number though, even if so, and both of those are a lot easier/cheaper to spam.
  - OJFord 5y ago
    I'm sure the line is that they need it in case of problems during delivery. Couriers always want it for that, or trying to ensure there aren't problems (for them) like missed deliveries by texting you to say they're delivering today or whatever. I don't really have a problem with that in general, but yeah I don't want to deal with random third party sellers. Also in my experience when there's a problem with the item and you need a return/refund, it never gets sorted until you escalate to Amazon. Assuming you're not happy with a 20p partial refund and a complimentary bizarre plastic children's toy (when what you ordered was nothing of the kind).
    - kadoban 5y ago
      Couriers do say that, it seems, but have you ever experienced them using it? I never get anything at all, unless I look up the tracking online. Doesn't matter if the package is on time or if it disappeared somewhere in Alaska or if it got delivered 2 streets over, total radio silence.
      - OJFord 5y ago
        Yeah, all the time. Very rarely for a problem (my building is slightly awkward so they do sometimes call because they're stuck at lower ground level and can't get in) but routinely 'delivering your package today between 1pm and 2pm' or whatever, then often 15min before. This is in the UK though, obviously can't and I'm not claiming it's the norm everywhere.
rlaabs 5y ago
The New York City council recently passed a bill that requires apps, like Doordash, to share the customers real name, number, email address. Their reasoning is that this somehow "helps" small-business. https://legistar.council.nyc.gov/LegislationDetail.aspx?ID=4951001&GUID=4CB11989-5925-418B-9627-B2AED230D67F&Options=&Search= https://legistar.council.nyc.gov/LegislationDetail.aspx?ID=4...
- sneak 5y ago
  This just allows them to sell your name+email+phone+address to Google et al. State mandated doxxing. This is why I have a burner phone number, throwaway domain/email, and special alias for food delivery that needs my home address.
  - Fnoord 5y ago
    ..but then they still have your home address in their archive of PII. Which is bad enough (wasn't Dominos or New York Pizza hacked the other day with PII getting leaked?). I barely ever read spam (and receive it mainly on one of my older e-mail addresses but it does end up in the spam filter). I barely ever receive spam on my phone number. I won't say never, cause it has happened, but probably like twice a year or so. And I use my real phone number and real e-mail address everywhere. Which, in case of using an alias, isn't clever. But in your case, they still got the address.
    - sneak 5y ago
      Every street address is public. All houses order food. Nothing private is disclosed.
      - Fnoord 5y ago
        > Every street address is public. Not quite, but I'll give it a pass. > All houses order food. Nope, not everyone orders food. Perhaps in your bubble. > Nothing private is disclosed. Incorrect, it is PII. It is a real name connected to a street address first of all (one could use an alias; I do). And, possibly (potentially) also containing metadata such as what is being ordered, at which time, and how much. Moreover, it denotes activity. If you want to lay low, your street address might be officially public (mine is) yet not receive spam on it. For some reason, it isn't possible to only give a business your address (and other PII) when they need it and force them to discard it completely afterwards. Why not? Because when leaks happen, they're not hold accountable. See the essay Data Is a Toxic Asset, So Why Not Throw It Out? by Bruce Schneier [1] [1] https://www.schneier.com/essays/archives/2016/03/data_is_a_toxic_asse.html https://www.schneier.com/essays/archives/2016/03/data_is_a_t...

antipodes123 5y ago

Long time Amazon Seller here It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this. If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account. Alternatively you can threaten to report them to Amazon for this and they will go away.

greenyoda 5y ago
> "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened" Apparently, complaining to Amazon didn't solve the problem.
- tablespoon 5y ago
  > Apparently, complaining to Amazon didn't solve the problem. Amazon has different tiers of support. My understanding (from a few years ago, after being very persistent on an issue), is that their chat support people are relatively dis-empowered compared to their phone support people. So it's totally possible that one support channel could solve this problem, and other ones can't. And if that's the case, the fault is totally Amazon's: no customer should have to understand their bureaucracy to that level of detail to get their issue resolved.
  - owenversteeg 5y ago
    If an Amazon phone CSR can be trusted, that's still the case. I recently had an unusual issue that required escalation "all the way up" and at a certain point I reached a guy who claimed, at least, that that was as high as any customer could go - it was on the phone and he mentioned that the chat CSRs had much less power. He had managers of course but they were "not allowed" to speak to customers.
- bryanrasmussen 5y ago
  maybe the contact to Amazon said something like "The seller is harassing me" not "The Seller is contacting me outside of official Amazon channels and harassing me", and probably, if you just dropped the harassing me it would be even more important to Amazon to shut that down.

saos 5y ago

I had an issue where a seller hounded me for a review. A few months later the same. Umber started asking me for Bitcoin.

101_101 5y ago

What do you expect from a shitty company that threat their workers like shit? they don't care about your business.

rualca 5y ago

> I had this... a third-party seller started harassing me via email to submit feedback I has a very similar experience. I bought a cheap USB cable pack comprised of 5 USB cables of varying length, and after a span of a couple of weeks all 5 cables stopped working. Once I posted a review I started getting pestered by the seller asking to change the review and offering replacements, which was not unusual, but afterwards started offering 20$ in exchange for a retraction of the bad reviewto instead post a positive one. I recall receiving about half a dozen emails from the seller, even after I stopped replying.