4 ms·

It will get much worse I think. More and more companies are hiding behind algorithms and other computer systems while cutting support staff. If you are wronged

It will get much worse I think. More and more companies are hiding behind algorithms and other computer systems while cutting support staff. If you are wronged you have nobody to talk to and they make no effort to correct the situation. the only recourse is a lawsuit which is way too expensive for most people. And even when they are caught the fines are usually only nominal. I think we are building up the ultimate faceless bureaucracies.

Aeolun 5y ago
If people implicitly trust the system (or at least don’t get blamed for it’s failures) it makes it much easier for hackers though.
swiley 5y ago
At that point you might as well just hook everything up to etherium; the judge is redundant.
AlbertCory 5y ago
You're certainly right that lots of very large companies go to every conceivable length to keep you from ever finding a human being, even for an online chat, forget a live phone conversation. Their "contact us" page is nothing but an FAQ. Is legislation or regulation the answer? That would be unfortunate. The government rarely makes things better, but to be honest, those accident investigation boards probably DO prevent management from sweeping things under the rug. Some kind of consumer ratings for Quality of Service will have to spring up. You can now find ratings of airlines for their on-time record and likelihood of losing your baggage. We need something similar for web companies.
- cratermoon 5y ago
  I rarely see such purely expressed faith in the Free Market Fairy: https://bitworking.org/news/2008/01/the-free-market-fairy/ https://bitworking.org/news/2008/01/the-free-market-fairy/
  - AlbertCory 5y ago
    I guess you wouldn't on your half of the web.
    - cratermoon 5y ago
      What makes you think half the web believes in the Free Market Fairy?
  - AlbertCory 5y ago
    Let me withdraw the snarky reply. But a serious question: What's your solution to the "bad service" problem? We can consider separately : (1) the failures that might kill someone, and (2) just lousy customer service. The analogy to airlines would be: (1) a crash that kills people (2) being late & losing your luggage

Aeolun 5y ago

If people implicitly trust the system (or at least don’t get blamed for it’s failures) it makes it much easier for hackers though.

swiley 5y ago

At that point you might as well just hook everything up to etherium; the judge is redundant.

AlbertCory 5y ago

You're certainly right that lots of very large companies go to every conceivable length to keep you from ever finding a human being, even for an online chat, forget a live phone conversation. Their "contact us" page is nothing but an FAQ. Is legislation or regulation the answer? That would be unfortunate. The government rarely makes things better, but to be honest, those accident investigation boards probably DO prevent management from sweeping things under the rug. Some kind of consumer ratings for Quality of Service will have to spring up. You can now find ratings of airlines for their on-time record and likelihood of losing your baggage. We need something similar for web companies.

cratermoon 5y ago
I rarely see such purely expressed faith in the Free Market Fairy: https://bitworking.org/news/2008/01/the-free-market-fairy/ https://bitworking.org/news/2008/01/the-free-market-fairy/
- AlbertCory 5y ago
  I guess you wouldn't on your half of the web.
  - cratermoon 5y ago
    What makes you think half the web believes in the Free Market Fairy?
- AlbertCory 5y ago
  Let me withdraw the snarky reply. But a serious question: What's your solution to the "bad service" problem? We can consider separately : (1) the failures that might kill someone, and (2) just lousy customer service. The analogy to airlines would be: (1) a crash that kills people (2) being late & losing your luggage