And what this reinforces to me is the importance of "professionalism" in a work place setting. Requiring everyone in your workplace to engage coworkers with a

And what this reinforces to me is the importance of "professionalism" in a work place setting. Requiring everyone in your workplace to engage coworkers with a level of emotional intimacy and care can impose even greater burdens on your employees. Sometimes it can be better to just try to impose fair rules on everyone, and straight forwardly convey to everyone where they stand in terms of expectations and performance. Blame free retrospectives are also crucial in cases where things don't go well. Instead of: "You make me feel X way when you didn't close out your tickets." Try: "I generally hate asking anyone to work extra hours, but in this case if the ticket doesn't get fixed we are likely to lose the contract we are depending on to pay everyone's salary. Can you please stay late and get this done? We can work out a way to give you some extra PTO to make up for this in the near future."