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>that they won’t accept a hack fix (however safe it may be) - that car is going to be sold to someone once the lease expires, they just can’t take the risk But

>that they won’t accept a hack fix (however safe it may be) - that car is going to be sold to someone once the lease expires, they just can’t take the risk But why are you calling it a hack fix? Also, why would a competent third-party repair shop be "risky"? A customer should be free to pick out an experienced and competent repair-shop just the way they currently do for their cars. And if they don't want to, they can take it to the dealership like they would have anyway. Right to repair is an extra _option_ for the consumer. Manufacturers are taking it away for future guaranteed service income (ala subscription model). In my opinion, it has absolutely nothing to do with "risk". > that car is going to be sold to someone once the lease expires, they just can’t take the risk How is the risk different from the existing leased model in any industry?

toomuchtodo 5y ago
> A customer should be free to pick out an experienced and competent repair-shop just the way they currently do for their cars. And if they don't want to, they can take it to the dealership like they would have anyway. I would agree, as long as that third party has insurance in the event their fix (due to work performed on the high voltage battery pack) causes a failure resulting in the loss of the vehicle and liability from that failure event. In this specific case, I hope Mr. Benoit or his garage has robust liability coverage (at least $1M, hopefully more), especially if a failure event happens while the vehicle is fast DC charging or charging in someone's home overnight. (disclosure: Tesla owner who performs his own work)
- throwaway0a5e 5y ago
  Your peddling FUD. Just because you touched something in a way that wasn't specifically authorized by the original manufacturer of that something doesn't make you liable for anything that something does in perpetuity unless there is evidence that it's actually your fault. Homeowners insurance covers the fire. They probably don't go after anyone unless they have specific reason to believe the loss was probably caused by a pattern of action that could result in a winnable lawsuit (good luck figuring that out when you have a melted lump of car to to work with). If someone does somehow go after the shop their insurance goes to bat for them and digs up all the reasons they're not liable and this was a reasonable repair that their customer performed.
  - toomuchtodo 5y ago
    I highly recommend you ask an attorney about it, that's what I did (and paid for) and I'm reiterating the opinion they provided. Not an attorney, not your attorney, not legal advice. I'm not in the repair business, and I own no TSLA stock; I have no incentive to peddle FUD, and actively support right to repair. Crucially, right to repair does not mean an absence of or indemnification from liability.
    - throwaway0a5e 5y ago
      >I highly recommend you ask an attorney about it, Funny, that's exactly what I did. > I'm reiterating the opinion they provided So am I. I repair and modify things, typically light commercial vehicles and the equipment mounted to or towed by them. I work on the economic low end of the market so I get all the stuff that real shops want nothing to do with and have had to consider how liable I am for my work. I have had these sorts of discussions in a non-professional context (i.e no money changed hands) with an attorney who specializes in businesses in social services settings (so the advice is probably biased toward whatever he finds his clients defending against most often) and aside from the typical disclaimers[0][1][2][3][4][5] that any responsible lawyer will give you I feel confident enough in my analysis that I put my money where my mouth is making similiar repairs in my day to day life. The general gist of things is that for a successful lawsuit there has to be some evidence that the work you performed caused the injury and even if so there then also needs to be a precedent of strict liability or you would to have had to do something negligent or check the boxes for some other tort, but I've been advised negligence is the one you really have to watch out for in a professional setting. Negligence is a fuzzy concept but it suffices to say that proving it to the standard required for a civil suit would be a very uphill battle for a reasonably standard repair procedure performed in a reasonably standard setting. Strict liability scares me far more than a lawsuit arising out of alleged negligence. I can do good, defensible work and stand by it. I cannot know all the areas of law where strict liability may be an issue. I cannot control whether my customers use the things I have repaired for them in a strict liability context (e.g. fumigation, overhead lifting) which could make my party to a lawsuit. No I didn't pay for the advice but for the volume and riskiness of work I do I'm content. [0] if you're not paying for it it's not legal advice [1] nobody can make guarantees about what will happen in court [2] you have the wrong demographics to get sympathy from judges in this state, they'll expect you to know better than to cut corners so don't cut corners [3] bad facts, bad case law, hope your malpractice kills a skinhead and not a single mother or you'll be the case law [4] just defending yourself can be no more than a consultation fee or it can be ruinously expensive [5] if a megacorp or the state sues you everything goes out the window because the playing field is so unlevel.
- cyanydeez 5y ago
  risk is no one will accept the liability, warranties and garuntees are very flimsy things.
- chx 5y ago
  Hold on for a minute. I dearly hope Tesla battery packs have enough smarts in them that shuts charging down when overheating. There must be fifty ways to set your battery pack on fire...
  - gopher_space 5y ago
    > There must be fifty ways to set your battery pack on fire... Just slip out the pack, Jack Plug it into a new toy, Roy Hook it up to the wrong bus, Gus Don't need to discuss much!
- dev_tty01 5y ago
  No chance. The battery is loaded with sensors. Any charging is going to stop immediately if the temperature gets too high. Even your cell phone has battery temperature sensors built in to the battery pack. People get all sorts of repairs done all the time. What makes a Tesla so special? Ever had your brakes replaced at a repair shop? Somehow the world doesn't stop turning and all the liability issues you speak of don't seem to be a problem, yet brake failure would be very bad.
  - deleted 5y ago
    [deleted]
- bserge 5y ago
  Did they replace or disable the cooling system pressure sensor? If they didn't, that hypothetical failure when charging would be Tesla's fault. But I guess Tesla would try hard to pin it on the garage if they knew about the fix.
judge2020 5y ago
> But why are you calling it a hack fix? Because there is no official process to repairing/replacing parts within the pack.
- passivate 5y ago
  Maybe the repair is obvious based on the design / construction of battery packs used in other industries and applications. I don't want to get into details as this is not even remotely my area of expertise, and my point was about the principle anyway. I trust that repair-shops can build expertise via their own experience and knowledge. Again, if someone is not comfortable - great, take it to Tesla by all means.
- hrocha1 5y ago
  What motivates Tesla to write one? Woudn't they rather contiue selling battery packs for 16k?
  - gretch 5y ago
    Because $16k is a high barrier to entry and future prospective buyers will read about this case and think “hey I don’t want that” and buy a Toyota instead.
    - makeitdouble 5y ago
      Are Tesla owners that price sensitive in the first place ? They could have bought 2 Toyota Corolla for the price of long range Model 3
      - gretch 5y ago
        If Tesla owners aren't price sensitive, then why do we care? Are we up in arms that Lamborghini (cars not tractors) is going to over charge for bumper repair? For the record, I believe the right to repair to an extent. But I believe when we back the movement with crappy data points like this one, the whole movement loses legitimacy.
elisharobinson 5y ago
its not like a brake light or a suspension part this was a inlet port for cooling fluid to the battery . If not done correctly it will spring a leak in a onroad driving situation , Tesla probably does have safety systems to stop the car to prevent the battery from overheating and exploding. besides they charged 700$ for 5$ worth of parts and 1~2 hours of labour :) that isnt the best advocacy for RTR IMO.
- passivate 5y ago
  Hey, I was charged ~$900 (labor) at cartoys to install a new stereo + amp/sub system recently, so I know all about overcharging :) There are many repairs on existing cars that can be done incorrectly and lead to injury or worse. What are the extra guarantees that Tesla is providing for repairs done by them?
- revnode 5y ago
  That rate likely includes transportation to the facility to do the repair. I would happily pay that over paying $16k and so did the customer. That's a fantastic argument for RTR.
  - elisharobinson 5y ago
    from Teslas perspective this makes sense. the available options are as follows. 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). 2. do a repair in Tesla warranty and pick up the Tab again if it breaks or worse the battery is damaged. 3. force a repair on the owner/lessee to pay for a new battery assembly which is less likely to have issues/safer
    - revnode 5y ago
      > 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). They already have this for other parts, it's trivial to extend the model to the battery. The problem is that the battery was not designed to be serviced without specialized tooling and expertise. It doesn't have to be that way. It was their choice. They made that choice because it costs them less money to service the batteries in bulk at a specialized facility, at the expense of the customer. It's not like the customer has a choice. They already bought the car. What are they going to do? Here is another option: 4. Design your vehicles in a way where a $1 part can be easily detached and replaced by anyone with basic tooling, instead of charging the customer $18k for a new battery. This isn't just an issue with Tesla. This is an issue with almost all manufacturers today. They make more money when they replace the entire assembly. Apple operates in the same way. If one of the keys breaks on your laptop, Apple will replace half the laptop. That's the only option. You can't replace the key. It was designed this way.
sparrc 5y ago
Exactly. I used to work for a time in a bicycle repair shop, drilling out and re-tapping a broken or stripped hole or thread was a common fix, I would hardly consider it a "hack".
- anfilt 5y ago
  Similar thought, i find it funny people call this hacky. It looks like it was well done. Also most auto-shops own a set of taps for jobs just like this. Hacky too me would be using JBweld, while its a strong epoxy that would be getting into what i would call hack territory.
jws 5y ago
> But why are you calling it a hack fix? My first question would relate to "dezincification". A chemical process where the zinc leaves brass and leaves a copper sponge behind. Does the coolant cause dezincification? Is zinc tolerable in the coolant? Learned this one in my home when my city water dezincified a kitchen faucet causing water to escape through to "solid" surfaces. My second question would be about how that female threaded material holds up under vibration over time. That said, I'd might accept this as a fix if I broke my own car and just peek at it once in a while to see if it was weeping. But if someone else broke my car, fixed it like this and told me it was good enough I would not be happy. That's the kind of confusion I get for thinking with meat.
- Arch-TK 5y ago
  Why the assumption that the independant tesla repair people don't know this? It might be unknown to you but I assume that people who work with metals and liquids all day long (including coolant) would have some idea of their interaction.
  - Sebb767 5y ago
    The point is not to call them incompetent - there absolutely are rigorous and good third party repair shops out there. Unfortunately, there are just as much of them just trying to get your money and then fixing it the simplest and cheapest way possible, without the consideration for long term safety and secondary effects that Tesla has probably put in. As an outsider, it's hard to tell the difference, but I agree with the grandparent that an order of magnitude cheaper does look too good to be true at first.
    - CRConrad 5y ago
      > As an outsider, it's hard to tell the difference, but I agree with the grandparent that an order of magnitude cheaper does look too good to be true at first. Whereas, looking at it the other way around, an order of magnitude more expensive on the part of the manufacturer unfortunately doesn't look too bad to be true at all.
    - 5y ago
Meph504 5y ago
> why would a competent third-party repair shop be "risky"? because of terminology like this "Electrified Garage also notes that the cooling system doesn't get anywhere near as hot as an internal combustion engine, and it's not likely that it would either, given that the operating temperature for most lithium-ion batteries is well below 60 degrees Celsius." So this repair is made on anecdotal observation of ideal conditions, and disregarding factory specifications, and actual Tesla trained technicians. If this was your car, and this damaged was caused by someone else's fault, would you want a hack fix, or it fixed to the manufactures specification? He Broke Telsa's car. >How is the risk different from the existing leased model in any industry? Have you looked at a standard lease for cars, they dictate the terms of how their vehicles are to be maintained and repair, often hold authority of who, and how those repairs are done. Some simply reserve the right to charge you, for services not performed by them. Other's make even simpler, they charge you for damaging the vehicle or require you to convert the lease to a purchase, before work is done.
- sumedh 5y ago
  > and disregarding factory specifications Does Tesla share those specifications, if they dont share it, can you really blame third party repair?
  - rdtwo 5y ago
    Even for aerospace you can use equivalent or stronger parts for repair. You can even reverse engineer part capability and build a stronger part
- throwaway0a5e 5y ago
  >because of terminology like this "Electrified Garage also notes that the cooling system doesn't get anywhere near as hot as an internal combustion engine, and it's not likely that it would either, given that the operating temperature for most lithium-ion batteries is well below 60 degrees Celsius." >So this repair is made on anecdotal observation of ideal conditions, and disregarding factory specifications, and actual Tesla trained technicians. The context here is not "they're half-assing it because the system demand are minimal so they can". It's "this repair technique works just fine on real automotive cooling systems that are much more demanding". >If this was your car, and this damaged was caused by someone else's fault, would you want a hack fix, or it fixed to the manufactures specification? He Broke Telsa's car. Why don't you just be honest and say "if money was not object because it wasn't your money"? That's all your hypothetical situation changes. Most people's answer is going to be along the lines of "sure I'll take a free battery but if the hose barb is functionally equivalent and gets me my car a week sooner than it'll depend on how badly I want the car back"
bumby 5y ago
>Manufacturers are taking it away for future guaranteed service income Maybe I don’t understand the industry, but I was under the assumption that most OEMs don’t do the repairs but only supply the OEM parts. Is this incorrect?
jayd16 5y ago
Tbf the unknown is risky. Tesla doesn't want to verify the fixes or the third-party. I agree the customer should have the freedom, but I understand the policy. >How is the risk different It's not but Tesla has decided to not participate in it. Again, I don't think it's the right call, but it doesn't seem nonsensical either.

toomuchtodo 5y ago

> A customer should be free to pick out an experienced and competent repair-shop just the way they currently do for their cars. And if they don't want to, they can take it to the dealership like they would have anyway. I would agree, as long as that third party has insurance in the event their fix (due to work performed on the high voltage battery pack) causes a failure resulting in the loss of the vehicle and liability from that failure event. In this specific case, I hope Mr. Benoit or his garage has robust liability coverage (at least $1M, hopefully more), especially if a failure event happens while the vehicle is fast DC charging or charging in someone's home overnight. (disclosure: Tesla owner who performs his own work)

throwaway0a5e 5y ago
Your peddling FUD. Just because you touched something in a way that wasn't specifically authorized by the original manufacturer of that something doesn't make you liable for anything that something does in perpetuity unless there is evidence that it's actually your fault. Homeowners insurance covers the fire. They probably don't go after anyone unless they have specific reason to believe the loss was probably caused by a pattern of action that could result in a winnable lawsuit (good luck figuring that out when you have a melted lump of car to to work with). If someone does somehow go after the shop their insurance goes to bat for them and digs up all the reasons they're not liable and this was a reasonable repair that their customer performed.
- toomuchtodo 5y ago
  I highly recommend you ask an attorney about it, that's what I did (and paid for) and I'm reiterating the opinion they provided. Not an attorney, not your attorney, not legal advice. I'm not in the repair business, and I own no TSLA stock; I have no incentive to peddle FUD, and actively support right to repair. Crucially, right to repair does not mean an absence of or indemnification from liability.
  - throwaway0a5e 5y ago
    >I highly recommend you ask an attorney about it, Funny, that's exactly what I did. > I'm reiterating the opinion they provided So am I. I repair and modify things, typically light commercial vehicles and the equipment mounted to or towed by them. I work on the economic low end of the market so I get all the stuff that real shops want nothing to do with and have had to consider how liable I am for my work. I have had these sorts of discussions in a non-professional context (i.e no money changed hands) with an attorney who specializes in businesses in social services settings (so the advice is probably biased toward whatever he finds his clients defending against most often) and aside from the typical disclaimers[0][1][2][3][4][5] that any responsible lawyer will give you I feel confident enough in my analysis that I put my money where my mouth is making similiar repairs in my day to day life. The general gist of things is that for a successful lawsuit there has to be some evidence that the work you performed caused the injury and even if so there then also needs to be a precedent of strict liability or you would to have had to do something negligent or check the boxes for some other tort, but I've been advised negligence is the one you really have to watch out for in a professional setting. Negligence is a fuzzy concept but it suffices to say that proving it to the standard required for a civil suit would be a very uphill battle for a reasonably standard repair procedure performed in a reasonably standard setting. Strict liability scares me far more than a lawsuit arising out of alleged negligence. I can do good, defensible work and stand by it. I cannot know all the areas of law where strict liability may be an issue. I cannot control whether my customers use the things I have repaired for them in a strict liability context (e.g. fumigation, overhead lifting) which could make my party to a lawsuit. No I didn't pay for the advice but for the volume and riskiness of work I do I'm content. [0] if you're not paying for it it's not legal advice [1] nobody can make guarantees about what will happen in court [2] you have the wrong demographics to get sympathy from judges in this state, they'll expect you to know better than to cut corners so don't cut corners [3] bad facts, bad case law, hope your malpractice kills a skinhead and not a single mother or you'll be the case law [4] just defending yourself can be no more than a consultation fee or it can be ruinously expensive [5] if a megacorp or the state sues you everything goes out the window because the playing field is so unlevel.
cyanydeez 5y ago
risk is no one will accept the liability, warranties and garuntees are very flimsy things.
chx 5y ago
Hold on for a minute. I dearly hope Tesla battery packs have enough smarts in them that shuts charging down when overheating. There must be fifty ways to set your battery pack on fire...
- gopher_space 5y ago
  > There must be fifty ways to set your battery pack on fire... Just slip out the pack, Jack Plug it into a new toy, Roy Hook it up to the wrong bus, Gus Don't need to discuss much!
dev_tty01 5y ago
No chance. The battery is loaded with sensors. Any charging is going to stop immediately if the temperature gets too high. Even your cell phone has battery temperature sensors built in to the battery pack. People get all sorts of repairs done all the time. What makes a Tesla so special? Ever had your brakes replaced at a repair shop? Somehow the world doesn't stop turning and all the liability issues you speak of don't seem to be a problem, yet brake failure would be very bad.
- deleted 5y ago
  [deleted]
bserge 5y ago
Did they replace or disable the cooling system pressure sensor? If they didn't, that hypothetical failure when charging would be Tesla's fault. But I guess Tesla would try hard to pin it on the garage if they knew about the fix.

judge2020 5y ago

> But why are you calling it a hack fix? Because there is no official process to repairing/replacing parts within the pack.

passivate 5y ago
Maybe the repair is obvious based on the design / construction of battery packs used in other industries and applications. I don't want to get into details as this is not even remotely my area of expertise, and my point was about the principle anyway. I trust that repair-shops can build expertise via their own experience and knowledge. Again, if someone is not comfortable - great, take it to Tesla by all means.
hrocha1 5y ago
What motivates Tesla to write one? Woudn't they rather contiue selling battery packs for 16k?
- gretch 5y ago
  Because $16k is a high barrier to entry and future prospective buyers will read about this case and think “hey I don’t want that” and buy a Toyota instead.
  - makeitdouble 5y ago
    Are Tesla owners that price sensitive in the first place ? They could have bought 2 Toyota Corolla for the price of long range Model 3
    - gretch 5y ago
      If Tesla owners aren't price sensitive, then why do we care? Are we up in arms that Lamborghini (cars not tractors) is going to over charge for bumper repair? For the record, I believe the right to repair to an extent. But I believe when we back the movement with crappy data points like this one, the whole movement loses legitimacy.

elisharobinson 5y ago

its not like a brake light or a suspension part this was a inlet port for cooling fluid to the battery . If not done correctly it will spring a leak in a onroad driving situation , Tesla probably does have safety systems to stop the car to prevent the battery from overheating and exploding. besides they charged 700$ for 5$ worth of parts and 1~2 hours of labour :) that isnt the best advocacy for RTR IMO.

passivate 5y ago
Hey, I was charged ~$900 (labor) at cartoys to install a new stereo + amp/sub system recently, so I know all about overcharging :) There are many repairs on existing cars that can be done incorrectly and lead to injury or worse. What are the extra guarantees that Tesla is providing for repairs done by them?
revnode 5y ago
That rate likely includes transportation to the facility to do the repair. I would happily pay that over paying $16k and so did the customer. That's a fantastic argument for RTR.
- elisharobinson 5y ago
  from Teslas perspective this makes sense. the available options are as follows. 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). 2. do a repair in Tesla warranty and pick up the Tab again if it breaks or worse the battery is damaged. 3. force a repair on the owner/lessee to pay for a new battery assembly which is less likely to have issues/safer
  - revnode 5y ago
    > 1. invest money in a supply chain to have parts in stock for the battery assembly(take many months). They already have this for other parts, it's trivial to extend the model to the battery. The problem is that the battery was not designed to be serviced without specialized tooling and expertise. It doesn't have to be that way. It was their choice. They made that choice because it costs them less money to service the batteries in bulk at a specialized facility, at the expense of the customer. It's not like the customer has a choice. They already bought the car. What are they going to do? Here is another option: 4. Design your vehicles in a way where a $1 part can be easily detached and replaced by anyone with basic tooling, instead of charging the customer $18k for a new battery. This isn't just an issue with Tesla. This is an issue with almost all manufacturers today. They make more money when they replace the entire assembly. Apple operates in the same way. If one of the keys breaks on your laptop, Apple will replace half the laptop. That's the only option. You can't replace the key. It was designed this way.

sparrc 5y ago

Exactly. I used to work for a time in a bicycle repair shop, drilling out and re-tapping a broken or stripped hole or thread was a common fix, I would hardly consider it a "hack".

anfilt 5y ago
Similar thought, i find it funny people call this hacky. It looks like it was well done. Also most auto-shops own a set of taps for jobs just like this. Hacky too me would be using JBweld, while its a strong epoxy that would be getting into what i would call hack territory.

jws 5y ago

> But why are you calling it a hack fix? My first question would relate to "dezincification". A chemical process where the zinc leaves brass and leaves a copper sponge behind. Does the coolant cause dezincification? Is zinc tolerable in the coolant? Learned this one in my home when my city water dezincified a kitchen faucet causing water to escape through to "solid" surfaces. My second question would be about how that female threaded material holds up under vibration over time. That said, I'd might accept this as a fix if I broke my own car and just peek at it once in a while to see if it was weeping. But if someone else broke my car, fixed it like this and told me it was good enough I would not be happy. That's the kind of confusion I get for thinking with meat.

Arch-TK 5y ago
Why the assumption that the independant tesla repair people don't know this? It might be unknown to you but I assume that people who work with metals and liquids all day long (including coolant) would have some idea of their interaction.
- Sebb767 5y ago
  The point is not to call them incompetent - there absolutely are rigorous and good third party repair shops out there. Unfortunately, there are just as much of them just trying to get your money and then fixing it the simplest and cheapest way possible, without the consideration for long term safety and secondary effects that Tesla has probably put in. As an outsider, it's hard to tell the difference, but I agree with the grandparent that an order of magnitude cheaper does look too good to be true at first.
  - CRConrad 5y ago
    > As an outsider, it's hard to tell the difference, but I agree with the grandparent that an order of magnitude cheaper does look too good to be true at first. Whereas, looking at it the other way around, an order of magnitude more expensive on the part of the manufacturer unfortunately doesn't look too bad to be true at all.
  - 5y ago

Meph504 5y ago

> why would a competent third-party repair shop be "risky"? because of terminology like this "Electrified Garage also notes that the cooling system doesn't get anywhere near as hot as an internal combustion engine, and it's not likely that it would either, given that the operating temperature for most lithium-ion batteries is well below 60 degrees Celsius." So this repair is made on anecdotal observation of ideal conditions, and disregarding factory specifications, and actual Tesla trained technicians. If this was your car, and this damaged was caused by someone else's fault, would you want a hack fix, or it fixed to the manufactures specification? He Broke Telsa's car. >How is the risk different from the existing leased model in any industry? Have you looked at a standard lease for cars, they dictate the terms of how their vehicles are to be maintained and repair, often hold authority of who, and how those repairs are done. Some simply reserve the right to charge you, for services not performed by them. Other's make even simpler, they charge you for damaging the vehicle or require you to convert the lease to a purchase, before work is done.

sumedh 5y ago
> and disregarding factory specifications Does Tesla share those specifications, if they dont share it, can you really blame third party repair?
- rdtwo 5y ago
  Even for aerospace you can use equivalent or stronger parts for repair. You can even reverse engineer part capability and build a stronger part
throwaway0a5e 5y ago
>because of terminology like this "Electrified Garage also notes that the cooling system doesn't get anywhere near as hot as an internal combustion engine, and it's not likely that it would either, given that the operating temperature for most lithium-ion batteries is well below 60 degrees Celsius." >So this repair is made on anecdotal observation of ideal conditions, and disregarding factory specifications, and actual Tesla trained technicians. The context here is not "they're half-assing it because the system demand are minimal so they can". It's "this repair technique works just fine on real automotive cooling systems that are much more demanding". >If this was your car, and this damaged was caused by someone else's fault, would you want a hack fix, or it fixed to the manufactures specification? He Broke Telsa's car. Why don't you just be honest and say "if money was not object because it wasn't your money"? That's all your hypothetical situation changes. Most people's answer is going to be along the lines of "sure I'll take a free battery but if the hose barb is functionally equivalent and gets me my car a week sooner than it'll depend on how badly I want the car back"

bumby 5y ago

>Manufacturers are taking it away for future guaranteed service income Maybe I don’t understand the industry, but I was under the assumption that most OEMs don’t do the repairs but only supply the OEM parts. Is this incorrect?

jayd16 5y ago

Tbf the unknown is risky. Tesla doesn't want to verify the fixes or the third-party. I agree the customer should have the freedom, but I understand the policy. >How is the risk different It's not but Tesla has decided to not participate in it. Again, I don't think it's the right call, but it doesn't seem nonsensical either.