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Highly recommend Heap [1] - they have a neat approach that doesn’t require you to ‘decide’ which analytics you want to track ahead of time. Disclaimer: I was a
by jiaweihli 5y ago
Highly recommend Heap [1] - they have a neat approach that doesn’t require you to ‘decide’ which analytics you want to track ahead of time.
Disclaimer: I was an early engineer at Heap.
[1] https://heap.io/ https://heap.io/
- Dyac 5y agoHeap might be good but they are crazy expensive. We were quoted something like a quarter million dollars. Good luck getting that signed off, plus you still need quite technical analysts to run the thing. I've found https://contentsquare.com/ https://contentsquare.com/ to be much better received by juniors and seniors alike, and it's a fraction of the cost of heap.
- lifeisstillgood 5y agoAh, so these do do web analytics on users - ok. That makes much more sense.
- jiaweihli 5y agoI don’t know the specifics of what you were quoted, but a quarter million dollars (guessing per year?) does strike me as high. Were you a later-stage startup by chance? The price point for pre-Series-C startups should be much, much lower.
- tomrod 5y agoThat's odd. Why would you charge more for a post-series C startup or enterprise versus a pre-series C?
- jiaweihli 5y agoThat’s generally how pricing works for SAAS products - most later stage customers have stricter or more customized needs. Think support SLAs, SSO, ACLs for their employees, etc.
- bernardom 5y agoVery happy heap customer here. Been using it since 2016 or so and brought it from last company to my current startup. Autocapture is magic.