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google became such a numb bureaucratic monolith, its really sad, thinking my adventure with internet started around the time Altavista stopped being a think (no
by joering2 5y ago
google became such a numb bureaucratic monolith, its really sad, thinking my adventure with internet started around the time Altavista stopped being a think (now mostly using Duck).
I used to have gSuite account until I tried to cancel it. There was simply no way! Someone would ask bunch of verification questions via ticket, got them all answered including CNAME domain verification and 2 weeks of silence when I would email them again, a new person would take over the ticket and the whole process of providing the same answers (sometimes previous CS person didn't even wiped out my answers when he hit "reply to") over and over again. I gave up after 2 months and started with chargeback disputes. Since its a corporate account there is too many things attached to my cards so I won't be canceling it. But sure as hell every months for 11 months now, I get charged $6, call my bank and week later got it back through a chargeback dispute. I figured by now its cost them close to $300. And nothing. Just this morning I called my card and sure as every month I disputed the transaction again, explaining that the customer support is non existent. Of course they can bleed billions and I'm not even statistical noise, but goes to show that even the most sophisticated company on the face of Earth can be screwing up pretty easily.
- amelius 5y ago> google became such a numb bureaucratic monolith, its really sad It's the same with all those other FAANG companies. Working for them must be very close to being a public servant.
- borkt 5y agoAs a public servant the op’s post basically describes my past year as well. People with no long term view on an institution completely misread a situation and refused to do any investigation into what was actually going on. The difference in public service is I got sent on the road to forced resignation specifically because I was working 2-4 hours unpaid each day against policy (without saying a word) to cover for others and keep our departments role in the agency together, which i don’t think would ever Be an issue at google.
- rightbyte 5y agoIn my experience public servants got way more autonomy in their decisions then any private worker. Saying no is like ... a no. And then there is a formal paper trail to turn it over if anyone wants to.