I'm not sure how it works with something someone else bought, but the Consumer Rights Act might cover this situation, especially if it's a manufacturing fault.

I'm not sure how it works with something someone else bought, but the Consumer Rights Act might cover this situation, especially if it's a manufacturing fault. Washing machines would be reasonably expected to last at least 10 years, so you'd be entitled to a free repair, a like-for-like replacement or a 70% refund. Maybe soak to Which? or Citizens Advice (or a lawyer of you have one).