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If you sell me a HD/IoT, and say it does X/Y/Z and then no longer want to provide X/Y/Z, I should get my money back. This whole, "ah sorry we decided to end-of
by vertis 5y ago
If you sell me a HD/IoT, and say it does X/Y/Z and then no longer want to provide X/Y/Z, I should get my money back.
This whole, "ah sorry we decided to end-of-life that because we couldn't make any more money off it" is so many levels of bullshit.
It's also part of a broader attitude on not repairing anything. Battery dead in your activity tracker? throw it out and buy a new one. Worse still, the band has degraded but the electronics are all fine? still throw it out (or put it in a drawer to never come back out).
Closely aligned to a recent story where Amazon is/was destroying masses of products that hadn't been sold. The waste is just extraordinary.
- thomascgalvin 5y ago> If you sell me a HD/IoT, and say it does X/Y/Z and then no longer want to provide X/Y/Z, I should get my money back. This is my takeaway from the whole Peloton fiasco. If you spend thousands of dollars on a product, and after the purchase the company bricks the product, the company should legally owe you a full refund.
- pbhjpbhj 5y agoUnder the Consumer Rights Act in the UK there is no end of 'warranty' period. If the product expires when it would be reasonably expected to work then you have a claim against the company. They can fix, like-for-like replace, or pay you money. They do get to reduce the compensation based on the use you've had of the product, but that seems reasonable.
- tornato7 5y agoI had a perfectly functioning Phillips Hue lighting system, then one day Phillips decided it was no longer supported and I had to buy an upgraded system to get the same features that I already had.