4 ms·

Assuming Comcast is the only ISP in his area, can he sign up for a Comcast business account? It appears he doesn't just want his account reinstated but he expec

by naner 15y ago

Assuming Comcast is the only ISP in his area, can he sign up for a Comcast business account? It appears he doesn't just want his account reinstated but he expects unlimited data use.

jarrettcoggin 15y ago
I was in the exact same situation this guy was in (except they hadn't cut my service yet), and this is exactly what I did. There is no cap for Business Class Internet and the Customer Service is MUCH better. On top of that, you can get Static IPs that you cannot get with a residential account.
- lesterbuck 15y ago
  I investigated Comcast Business Class in my area, and the contract I was offered was totally outrageous. The worst clause was early termination, where they claim 75% of the cost of the service for the rest of the contract (1yr, 2yr or 3yr) even when the service was terminated. I re-evaluated my needs and realized with cheap VPS proxies and smarthosts, I could do just fine with one dynamic IP. My contract is simple month to month. From my research, it seems that Business Class has a soft limit of 750GB, too, though apparently not enforced. If you want to have some fun, take the standard Comcast Business Class contract, find the Comcast URL that they include by reference about terms of service and bandwidth usage policies, find the 800 number referenced on those pages to obtain the actual documents, and enjoy the totally blank response you get from the drone that answers that phone number. If you have ever actually obtained the Business Class policy documents referred to in their contract, I'd love to get a copy. (Yes, I actually read their 14 page terms of service. The few, the proud...)
simcop2387 15y ago
The problem may also be that Comcast (and a few other cable ISPs) may refuse to give someone in a residential area a Business account. In my area they refuse to do it ostensibly for zoning issues (which really have nothing to do with it). It's one of the big reasons that I do not use any of the online backup places.
- FireBeyond 15y ago
  This surprises me. When I had Comcast Business Cable installed at my home, the telephone rep got the install address, paused a moment, asked, "Is that a residential house?". I said yes, and all was fine. No raised eyebrows from the installer either. In fact, my boss/company owner, who lives outside Scottsdale, who can't get more than 144kbps IDSL got so sick of things that he ordered a first, then a second bonded T1 to his house, without any hiccups.
  - simcop2387 15y ago
    If I had to guess what the actual issue is; I think my neighbourhood is connected to some rather old copper lines and they can't make the kind of reliability guarantees that they make to business clients on it, and they don't want to upgrade or replace the copper. The neighbourhood is fairly new but the area it's connected to is fairly old (road paved and utilities put in way back in the 80s/early-90s for other places near by). This is all speculation from knowing the area and the fact that their residential services has had a number of unexplained outages/issues with bandwidth fairly often (6-7 times a year it'll be out for a few hours or very very slow, and they say they are working on it).
ctide 15y ago
Or just pay for one of the higher speed options. I've gone over the bandwidth cap without fail every month, and they don't care since I pay for the higher speed option (previously the 50Mbit line, now the 105.)
- bgentry 15y ago
  Even though their contract specifies the same data cap for all speed options... So that means that at any time they can decide to terminate you for the same reason.
  - ctide 15y ago
    Does it matter if they don't? I'm sure you can find clauses in most ISP contracts that enable them to terminate you more or less at will, it doesn't matter much if they don't enforce them.
    - bgentry 15y ago
      Yes, but the point is that if they wake up one day and decide to enforce them, you are screwed. No options for appeal and no other good options for service.
    - mxavier 15y ago
      Surely you see how there may be a problem when the solution to a local monopoly cutting off service for overuse is to throw more money at the same company with absolutely no guarantee that service won't be terminated again.
      - ctide 15y ago
        It's obviously not an ideal situation, but I'm just pointing out (like the person I originally replied to who suggested a business connection [which is more expensive and slower]) that there are ways to work around these restrictions.
    - nitrogen 15y ago

by naner 15y ago

Assuming Comcast is the only ISP in his area, can he sign up for a Comcast business account? It appears he doesn't just want his account reinstated but he expects unlimited data use.

jarrettcoggin 15y ago

I was in the exact same situation this guy was in (except they hadn't cut my service yet), and this is exactly what I did. There is no cap for Business Class Internet and the Customer Service is MUCH better. On top of that, you can get Static IPs that you cannot get with a residential account.

lesterbuck 15y ago
I investigated Comcast Business Class in my area, and the contract I was offered was totally outrageous. The worst clause was early termination, where they claim 75% of the cost of the service for the rest of the contract (1yr, 2yr or 3yr) even when the service was terminated. I re-evaluated my needs and realized with cheap VPS proxies and smarthosts, I could do just fine with one dynamic IP. My contract is simple month to month. From my research, it seems that Business Class has a soft limit of 750GB, too, though apparently not enforced. If you want to have some fun, take the standard Comcast Business Class contract, find the Comcast URL that they include by reference about terms of service and bandwidth usage policies, find the 800 number referenced on those pages to obtain the actual documents, and enjoy the totally blank response you get from the drone that answers that phone number. If you have ever actually obtained the Business Class policy documents referred to in their contract, I'd love to get a copy. (Yes, I actually read their 14 page terms of service. The few, the proud...)

simcop2387 15y ago

The problem may also be that Comcast (and a few other cable ISPs) may refuse to give someone in a residential area a Business account. In my area they refuse to do it ostensibly for zoning issues (which really have nothing to do with it). It's one of the big reasons that I do not use any of the online backup places.

FireBeyond 15y ago
This surprises me. When I had Comcast Business Cable installed at my home, the telephone rep got the install address, paused a moment, asked, "Is that a residential house?". I said yes, and all was fine. No raised eyebrows from the installer either. In fact, my boss/company owner, who lives outside Scottsdale, who can't get more than 144kbps IDSL got so sick of things that he ordered a first, then a second bonded T1 to his house, without any hiccups.
- simcop2387 15y ago
  If I had to guess what the actual issue is; I think my neighbourhood is connected to some rather old copper lines and they can't make the kind of reliability guarantees that they make to business clients on it, and they don't want to upgrade or replace the copper. The neighbourhood is fairly new but the area it's connected to is fairly old (road paved and utilities put in way back in the 80s/early-90s for other places near by). This is all speculation from knowing the area and the fact that their residential services has had a number of unexplained outages/issues with bandwidth fairly often (6-7 times a year it'll be out for a few hours or very very slow, and they say they are working on it).

ctide 15y ago

Or just pay for one of the higher speed options. I've gone over the bandwidth cap without fail every month, and they don't care since I pay for the higher speed option (previously the 50Mbit line, now the 105.)

bgentry 15y ago
Even though their contract specifies the same data cap for all speed options... So that means that at any time they can decide to terminate you for the same reason.
- ctide 15y ago
  Does it matter if they don't? I'm sure you can find clauses in most ISP contracts that enable them to terminate you more or less at will, it doesn't matter much if they don't enforce them.
  - bgentry 15y ago
    Yes, but the point is that if they wake up one day and decide to enforce them, you are screwed. No options for appeal and no other good options for service.
  - mxavier 15y ago
    Surely you see how there may be a problem when the solution to a local monopoly cutting off service for overuse is to throw more money at the same company with absolutely no guarantee that service won't be terminated again.
    - ctide 15y ago
      It's obviously not an ideal situation, but I'm just pointing out (like the person I originally replied to who suggested a business connection [which is more expensive and slower]) that there are ways to work around these restrictions.
  - nitrogen 15y ago